Service Level Agreements
![Service Level Agreements](http://www.zohowebstatic.com/sites/zweb/images/bugtracker/sla_creating.png)
Define Service Level Agreements for your customers to meet their expectations on time. Trigger escalations for bugs not resolved within a particular time period and specify actions to be carried out.
Learn more »Share with Screengrabber
![Service Level Agreements](http://www.zohowebstatic.com/sites/zweb/images/bugtracker/screengrabber.png)
The Screengrabber tool makes capturing and sharing screenshots much easier. Convey more by highlighting important areas, blacking out the rest, adding text and using the built-in drawing tools.
Learn more »HashMention Bugs
![Service Level Agreements](http://www.zohowebstatic.com/sites/zweb/images/bugtracker/hashtag.png)
Mention bugs quickly and easily in your status and your comments by using this new HashMention feature. Simply type hashtag and select a bug from the list that is displayed.
Keyboard shortcuts
![Service Level Agreements](http://www.zohowebstatic.com/sites/zweb/images/bugtracker/key-small.png)
Using keyboard shortcuts could save you a lot of time and Zoho Projects has now designed a list of keyboard shortcuts that you use often. You can use our key combinations to access your modules much faster.