Types of Errors

What happened?

We could not find your account at the bank’s website.

Why did it happen?

You may have selected a similar bank name under a different category or it could be due to a change in your bank’s website URL.

What should you do?

To confirm that it’s the correct bank:

1. check if the URL is same as your bank’s website.
2. check if your account is active in your bank’s website.

What happened?

We could not update your account due to an error with the bank’s website.

Why did it happen?

The bank’s website could be having technical issues.

What should you do?

Please write to support at support.usa@zohobooks.com.

What happened?

We attempted to update your account but it failed.

Why did it happen?

It seems like you have an active bank session in one of your devices.

What should you do?

Please log out from those sessions and try again.

Type of Error:

User Action Required

Description:

The request cannot be completed because this type of account is not currently supported.

Possible workaround:

1. Remove this site and then add it as a manual account.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue, so that the Data Operations team can investigate the possibility of supporting this account.

What happened?

We could not update your account due to an error with the bank’s website.

Why did it happen?

The bank’s website could be having technical issues.

What should you do?

Please write to support at support.usa@zohobooks.com.

What happened?

We couldn't update your account due to a technical issue at the bank’s website.

Why did it happen?

There were unexpected variations on the bank's website.

What should you do?

please write to support at support.usa@zohobooks.com and we will check this with Yodlee, our third-party service provider.

Type of Error:

User Action Required

Description:

The request cannot be completed because the bank's site has merged with another site.

Possible workaround:

1. Please visit the site to verify the credentials, reenter the log in credentials and try again.

Suggested Action:

1. Verify if you are able to log in using the log in URL Zoho Books is using.
2. If you are able to log in, write to support.usa@zohobooks.com with the details and we'll fix it.
3. If the log in URL is different from that of Zoho Books, try signing into the site correctly.
4. If you are not able to find the bank's site, write to support.usa@zohobooks.com. This may become a new site request.

What happened?

The bank’s website has an unsupported language.

Why did it happen?

The language setting in your bank’s website is not supported by the Yodlee (third-party banking service provider) component.

What should you do?

Please write to support at support.usa@zohobooks.com so that we can check this with Yodlee, our third-party service provider.

Type of Error:

User Action Required

Description:

The request cannot be completed because the account has been closed or cancelled.

Possible workaround:

1. There is no workaround for this error. This error is thrown only when there is an explicit message in the bank's site indicating that the account is cancelled.

Suggested Action:

1. Verify if the bank's site is currently showing your account as closed, cancelled, inactive, etc.
2. If the account is closed, cancelled, inactive, etc., remove the account.

What happened?

We could not access your account at your bank’s website.

Why did it happen?

Your account might not be active at the bank’s website.

What should you do?

Please verify at your bank’s website. If it is active, please write to support at support.usa@zohobooks.com.

What happened?

We were unable to update your account due to an error at your bank’s website.

Why did it happen?

Your bank’s website is temporarily down for maintenance.

What should you do?

The bank’s website should be up and running in a few hours. Please try again later.

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties at the bank's site.

Possible workaround:

1. Please try again.

Suggested Action:

1. Try again at a later time.
2. If the problem persists, write to support.usa@zohobooks.com, so the Data Operations team can investigate.

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties. This problem is typically resolved in a few days.

Possible workaround:

1. Please try again.

Suggested Action:

1. Occasionally, a site will block Zoho Books Agents from accessing their system. When this occurs, Zoho Books Data Operations negotiates with the site for a quick resolution. If the site has blocked the service, Zoho Books will be unable to access the site.
2. Therefore, check your account periodically to confirm when the block is removed.

What happened?

We could not update your account due to an issue at the bank’s website.

Why did it happen?

The bank’s website requires you to view a new promotion.

What should you do?

Please log in to the bank’s website and click through to your account overview page to update the account. Once you’ve done that, please try again.

What happened?

We could not update your account due to an issue at the bank’s website.

Why did it happen?

Your bank's website requires you to accept a new Terms & Conditions.

What should you do?

Please log in to the bank's website, read and accept the Terms & Conditions. Once you’ve done that, please try again.

What happened?

We could not update your account due to an issue at the bank’s website.

Why did it happen?

Your bank's website requires you to verify your personal information.

What should you do?

Please log in to the bank's website and update the required fields. Once you’ve done that, please try again.

What happened?

We are unable to connect with your bank’s website.

Why did it happen?

Your bank’s website is not supported for data updates anymore.

What should you do?

Please write to support at support.usa@zohobooks.com, we will check this with our service provider

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties at the site.

Possible workaround:

1. Please try again.

Suggested Action:

1. Verify if you can log in to the bank's site.
2. If the site is unavailable, try again later.
3. If you can successfully log in and the error persists, send a detailed account with the URL used to support.usa@zohobooks.com
4. Write to support.usa@zohobooks.com with a detailed account of the issue, so the Data Operations team can investigate.

Type of Error:

Site

Description:

The request cannot be completed due to technical difficulties.

Possible workaround:

1. Try again.

Suggested Action:

1. Verify if you can log into the bank's site.
2. If the site is unavailable, please try again later.
3. If you can successfully log in and the error persists, send the details of the URL used to support.usa@zohobooks.com
4. Write to support.usa@zohobooks.com with a detailed account of the issue, so the Data Operations team can investigate.

Type of Error:

User Action Required

Description:

The request cannot be completed as the attempt to AutoReg to the site was only partially successful.

Possible workaround:

1. The site has processed the submitted information and has emailed further instructions on completing registration.
2. Please remember to finish adding the account, once after completing registration.

Suggested Action:

1. You must have received an email message from the bank's site.
2. Follow outlined instructions to complete registration and then try refreshing the account in Zoho Books.

Type of Error:

UAR

Description:

The request cannot be completed because the auto-registration was not completed.

Possible workaround:

1. Please re-verify the registration information to complete the process.

Suggested Action:

1. Verify the input information, since the payee's site has rejected your input. Incorrect field(s) may be specified in the error message.

Type of Error:

User Action Required

Description:

The request cannot be completed because the auto-registration was not completed.

Possible workaround:

1. Please re-verify the registration information to complete the process.

Suggested Action:

1. Verify the input information since the payee's site has rejected your input. Incorrect field(s) may be specified in the error message.

Type of Error:

User Action Required

Description:

The request cannot be completed because the account being registered is already registered at the bank's site.

Possible workaround:

1. Please log in to the site to confirm and complete the process with the correct log in information.

Suggested Action:

1. Return to the "Add Payee" page and select "Yes, I have a user name and password for the site" instead of "No – automatically register me for the site."
2. If you do not remember your password, click the link provided on the page that will take you directly to the "forgot password" page on the payee's site.
3. After resetting the password, return to the Zoho Books and update credentials for the bank's site.

Type of Error:

User Action Required

Description:

The request cannot be completed as the site limits the number of payments made with a certain time period.

Possible workaround:

1. Please try again in the next billing cycle.

Suggested Action:

1. The site is not accepting the payment because you've made the payment already for the account.
2. Please try again in the next billing cycle.

Type of Error:

User Action Required

Description:

The request cannot be completed because there is no balance to be paid.

Possible workaround:

1. No workarounds.

Suggested Action:

1. The site does not allow you to pay more than is due.

Type of Error:

Agent

Description:

The request cannot be completed due to technical difficulties.

Possible workaround:

1. Please try again.

Suggested Action:

1. The payment could not be made due to technical difficulties.
2. Try again or write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

User Action Required

Description:

The request cannot be completed because some additional setup is required..

Possible workaround:

1. Contact the bank's customer support to complete the setup.

Suggested Action:

1. Complete the payment at the bank's site directly.

Type of Error:

User Action Required

Description:

The request cannot be completed because you are currently enrolled in automatic payments and the bank does not allow one-time payments.

Possible workaround:

1. You must visit the site and unenroll in automatic payments in case you wish to make one-time or scheduled payments using the Zoho Books application.

Suggested Action:

1. You are already enrolled in AutoPay program at the end bank's site. The bank's site does not allow one time payments if the account is set up with automatic payments.

Type of Error:

User Action Required

Description:

The request cannot be completed because some of the payee information was not accepted at the site.

Possible workaround:

1. Please re-verify the payment information and try again.

Suggested Action:

1. One or more payee/payment fields provided may be incorrect.
2. Check the error message shown for the exact field error and update the correct information.

Type of Error:

User Action Required

Description:

The request cannot be completed because some of the payment account information provided was not accepted at the site.

Possible workaround:

1. Please re-verify your payment information and try again.

Suggested Action:

1. One or more payment account (card) fields have incorrect information.
2. Check the error message shown to determine specifically which fields are mentioned as being wrong..
3. Please try again after correcting the wrong fields.

Type of Error:

Agent

Description:

The request cannot be completed due to a technical issue.

Possible workaround:

1. Try again.

Suggested Action:

1. The automatic payment could not be set up due to a technical problem.
2. Please try again.
3. If the error persists, write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

User Action Required

Description:

The request cannot be completed because there is an outstanding balance that needs to be paid before automatic payments can be set up.

Possible workaround:

1. Please log in to the site and pay the outstanding balance before attempting to enroll in automatic payments again.

Suggested Action:

1. The bank site does not allow automatic payments to be set up without clearing the outstanding balance.
2. Initiate a one time payment before attempting to enroll in AutoPay again.
3. If you do not have outstanding balance, write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

User Action Required

Description:

The request cannot be completed because of an existing one-time payment enrollment at the site..

Possible workaround:

1. Please visit the bank's site and un-enroll from one-time payments before setting up automatic payments using the application.

Suggested Action:

1. AutoPay could not be set up because you are currently enrolled in a one-time payments at the site.
2. Visit the site and un-enroll in one-time payments and initiate the AutoPay request using this application.
3. If you are not enrolled in one-time payments, write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

Site

Description:

The request cannot be completed due to technical difficulties at the source site.

Possible workaround:

1. Try again.

Suggested Action:

1. The payment could not be processed because of technical difficulties with the payment system at the bank site.
2. Please try again or write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

Site

Description:

The request cannot be completed because of technical difficulties at the source site.

Possible workaround:

1. Please try again.

Suggested Action:

1. The automatic payment could not be set up because of technical difficulties at the bank site.
2. Please try again. Or,
3. Write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

Agent

Description:

The request cannot be completed due to technical difficulties. This error is usually resolved in a few hours.

Possible workaround:

1. Please try again.

Suggested Action:

1. The automatic payment could not be set up because of technical difficulties at the bank's site.
2. Please try again Or,
3. Write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

Agent

Description:

The request cannot be completed because the actual amount paid did not match the amount that was asked to be paid.

Possible workaround:

1. Please contact the bank's customer support for more information.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

User Action Required

Description:

The request cannot be completed because the payment information that was provided was not accepted at the site.

Possible workaround:

1. Please verify the payment information and try again.

Suggested Action:

1. The bank site declined the card used for the payment because there might be a problem with the card details.
2. Verify the information provided. You can see the exact field message in the error.
3. Please try again by correcting the card details.
4. If you feel that the card details are correct, write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

User Action Required

Description:

The request cannot be completed because the address on record for the payment account does not match the address stored at the site.

Possible workaround:

1. Please change the address on record at the bank's site or update the payment account and try again.

Suggested Action:

1. The payment could not be processed because the your payment account address does not match the address on file at the site.
2. Change the address on record at the biller's site or update the payment account and try again.
3. If the issue persists, write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

Agent

Description:

The request cannot be completed because of technical difficulties.

Possible workaround:

1. Please try again.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue, so the Data Operations team can debug the issue.

Type of Error:

Site

Description:

The request cannot be completed because this service is no longer supported for this site.

Possible workaround:

1. Please contact the site directly to set up automatic payments.

Suggested Action:

1. IZoho Booksis no longer supports automatic payment setup for this site.
2. Visit the bank's site to enroll for automatic payments, if available.

Type of Error:

Site

Description:

The request cannot be completed because this service is no longer supported for this bank site.

Possible workaround:

1. Please contact the bank site directly to make a payment.

Suggested Action:

1. Zoho Booksis no longer supports one-time payments for this bank site.
2. Visit the bank's site to make payments.

Type of Error:

Site

Description:

The request cannot be completed because this service is no longer supported for this bank site.

Possible workaround:

1. None.

Suggested Action:

1. The bank site is no longer supporting the automatic payments program.
2. Please contact the bank site for more information.

Type of Error:

Site

Description:

Your request cannot be completed as this service is no longer supported for this site.

Possible workaround:

1. None.

Suggested Action:

1. The bank site is no longer supporting a one-time payment service.
2. Contact the bank site for more information.

Type of Error:

User Action Required

Description:

The request cannot be completed because a similar payment was made recently.

Possible workaround:

1. Please go to the bank site to make sure it is not a duplicate payment.

Suggested Action:

1. The payment is not accepted by the bank site because a similar payment was made recently.
2. If you haven't made the payment, write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

User Action Required

Description:

The request cannot be completed because the email address is invalid.

Possible workaround:

1. Please go to the bank's site; confirm the email address and try again.

Suggested Action:

1. The email address provided at the biller's site is incorrect.
2. Verify the email address and try again.

Type of Error:

User Action Required

Description:

The request cannot be completed because the amount entered was not accepted.

Possible workaround:

1. Please go to the bank's site and make the payment.

Suggested Action:

1. The payment amount entered was not accepted because the bank site allows specific payment amounts only.
2. Make the payment directly at the bank's site.

Type of Error:

User Action Required

Description:

The request cannot be completed because the card was not accepted. This error occurs when the security code (a unique 3 or 4-digit number printed on the back of the credit card) does not match the credit card number.

Possible workaround:

1. Please contact the payee directly.

Suggested Action:

1. The card's security code that was entered, is invalid.
2. Validate the security code and try again.

Type of Error:

User Action Required

Description:

The request cannot be completed because the bank site does not accept the submitted credit card type (VISA, MasterCard, Amex) in the geographic region.

Possible workaround:

1. Please make the payment at the payee's site.

Suggested Action:

1. The brand of card (VISA, MasterCard, Amex) is not supported by the bank site in your region.
2. Try to make the payment using another card.
3. If it fails again, process the payment directly with the bank site.

Type of Error:

User Action Required

Description:

The request to enroll in automatic payments cannot be completed.

Possible workaround:

1. Please contact the bank's site directly to enroll for the automatic payments program.

Suggested Action:

1. Contact the bank's site to enable automatic payments.

Type of Error:

User Action Required

Description:

The request to unenroll in automatic payments cannot be completed..

Possible workaround:

1. Please contact the bank's site directly to unenroll in its automatic payments program.

Suggested Action:

1. Contact the bank's site to unenroll from AutoPay.

Type of Error:

User Action Required

Description:

Your request cannot be completed because the site does not accept direct payments in this geographic region.

Possible workaround:

1. Please go to the bank's site to make the payment.

Suggested Action:

1. The bank's site does not accept direct payments in your region.
2. Visit the bank's site to make the payment.

Type of Error:

User Action Required

Description:

The request cannot be completed because the site does not accept online payments for certain account types.

Possible workaround:

1. Please go to the bank site to make your payment.

Suggested Action:

1. Zoho Books could not make payment to your account because the bank site does not accept online payments.
2. Also, the bank's site does not accept direct payments in your customer's region.

Type of Error:

User Action Required

Description:

The request cannot be completed because the bank site does not support enrollment in recurring payments in a particular region.

Possible workaround:

1. Please contact the payee to learn more about the payment options in the geographic area.

Suggested Action:

1. Zoho Books could not set up automatic payments because the bank site does not support them in your region.
2. Call the bank's customer care for more information.

Type of Error:

User Action Required

Description:

The request cannot be completed because the site does not support enrollment in automatic payments for certain account types.

Possible workaround:

1. Please go to the bank site or contact the payee for more information about how to make payments.

Suggested Action:

1. Zoho Books could not set up AutoPay because the bank site does not support automatic payments..
2. Visit or call the bank for more information.

Type of Error:

User Action Required

Description:

The request cannot be completed because of insufficient funds in the payment account. This error occurs when a debit card is used instead of a credit card.

Possible workaround:

1. Please choose a different payment account, or go to the bank site, or contact to make the payment.

Suggested Action:

1. Zoho Books could not make the payment because there is insufficient balance in the payment account to pay the specified amount.
2. Choose a different payment account to make a payment.
3. If there is sufficient balance and the issue persists, write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

User Action Required

Description:

The request cannot be completed because the payee site requires you to contact customer support.

Possible workaround:

1. Please contact customer support to complete the transaction.

Suggested Action:

1. Contact the bank site to make a payment because the bank site does not permit Zoho Books to make the payment.

Type of Error:

User Action Required

Description:

The request cannot be completed because permission to make payments has not been granted. This error occurs because another individual is listed as the primary account holder.

Possible workaround:

1. Please contact payee in case of any queries.

Suggested Action:

1. Zoho Books could not process the payment because the bank site is reporting that you do not have permission to make payments on this account. Most likely the payee account is under another person's name.
2. Contact the bank for more information.

Type of Error:

User Action Required

Description:

Your request cannot be completed because the account cannot be automatically registered online.

Possible workaround:

1. Please contact customer care to complete the registration.

Suggested Action:

1. Zoho Books could not process your request for online access as the bank's site is asking you to call their customer care.
2. Contact the bank's customer care to complete the registration.

Type of Error:

User Action Required

Description:

Your request cannot be completed because the account was only partially automatically registered. This error occurs if the account was auto-registered without specifying either a username or password.

Possible workaround:

1. Please add your online credentials to complete the account addition process.

Suggested Action:

1. The automatic registration request is partially successful.
2. You must receive an email with the online banking credentials.
3. Update the credentials and complete the account linking process.
4. If you did not receive the email, write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

User Action Required

Description:

Your request cannot be completed because the account was partially auto-registered. This error occurs if your auto-registration to your mobile phone was incomplete.

Possible workaround:

1. Please add your online credentials that you have received on your mobile phone to complete the account addition process.

Suggested Action:

1. The auto-registration request is only partially successful.
2. You must receive a message on the wireless device with the online banking credentials.
3. Update the credentials and complete the account linking process.
4. If you did not receive the message, write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

Agent

Description:

Your request cannot be completed because of an unexpected variations at the site. This error is usually resolved in a few days.

Possible workaround:

1. Please try again.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

Agent

Description:

Your request cannot be completed because of unexpected variations at the site. This error is usually resolved in a few days.

Possible workaround:

1. Your request cannot be completed because of unexpected variations at the site. This error is usually resolved in a few days.

Suggested Action:

1. Please try again.
2. Write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

Agent

Description:

Your request cannot be completed because of unexpected variations at the site. This error is usually resolved in a few days.

Possible workaround:

1. Please try again.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

Agent

Description:

Your request cannot be completed because of unexpected variations at the site. This error is usually resolved in a few days.

Possible workaround:

1. Please try again.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

Agent

Description:

Your request cannot be completed because of internal technical difficulties. This error is usually resolved in a few days.

Possible workaround:

1. Please try again.

Suggested Action:

1. write to support.usa@zohobooks.com with a detailed account of the issue, so that the Data Operations team can debug.

Type of Error:

User Action Required

Description:

Your request cannot be completed because the account is past due date.

Possible workaround:

1. Please review the payment details and contact the bank's site directly to resolve the issue.

Suggested Action:

1. The bank site does not allow to make a payment after due date. You must visit or call the bank's site to make a payment.

Type of Error:

User Action Required

Description:

Your request cannot be completed due to security reasons. There is a limit on the number of unsuccessful attempts to register in a day.

Possible workaround:

1. Please try again.

Suggested Action:

1. You have reached the maximum number of unsuccessful attempts to register for the day.
2. Verify the details and try the next day.

Type of Error:

User Action Required

Description:

Your request cannot be completed because the billing telephone number was not entered.

Possible workaround:

1. Please re-confirm and enter your billing telephone number and try again.

Suggested Action:

1. The primary telephone number given is not accepted by the bank
2. Verify the number and try again.
3. Or, write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

User Action Required

Description:

Your request cannot be completed as the telephone number added is already taken. This error occurs for this specific Verizon use case, which itself is due to the data feed with Verizon. Once you successfully add a Verizon member item (using BTN a), you are given the option to add another BTN to the member item (BTN b). Yet the number entered is already registered under (BTN a).

Possible workaround:

1. Please re-confirm the number or change it and try again.

Suggested Action:

1. The number provided already exists.
2. Re-check and try again.
3. Or, write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

User Action Required

Description:

Your request cannot be completed as the account is being handled by a third party corporation. This error applies to all situations where a non-Zoho Books payment method has already been established with the biller, and it is not possible for Zoho Books to replace that method. This error applies to all agent activity types.

Possible workaround:

1. Please contact the bill consolidator or customer support for further assistance.

Suggested Action:

1. Your account is already maintained by the third party and the bank site does not allow access for online account for such consumers.
2. Call the bank for more information.

Type of Error:

User Action Required

Description:

Your request cannot be completed as the online accounts in your region are not supported. Verizon has transferred control of Verizon Hawaii to Hawaiian Telecom.

Possible workaround:

1. Please remove the site from your account list.

Suggested Action:

1. The bank site does not allow Hawaiian consumers to register online at this site.
2. Visit the bank's site for an online account.
3. If you are not from Hawaii, write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

User Action Required

Description:

Your request cannot be completed as the account type is not supported. The Verizon "residential" website does not allow other known account types like business, wholesale, enterprise, or federal.

Possible workaround:

1. Please contact customer support for further assistance.

Suggested Action:

1. The bank allows only resident customers to register online.
2. If you are a resident encountering the error, write to support.usa@zohobooks.com with a detailed account of the issue

What happened?

We are unable to connect with the bank’s website.

Why did it happen?

We’re sorry. Currently, the Yodlee component does not support the security system used by the bank’s website.

What should you do?

Please try again later to see if the situation has changed.

Type of Error:

User Action Required

Description:

Your request cannot be completed because new log in information is required.

Possible workaround:

1. Please remove the site from the list of accounts.

Suggested Action:

1. Update the additional information required (mostly security questions) for log in on the "Edit Site" page with the same information that you have provided at the bank's site during registeration.
2. If you are still experiencing a problems, write to support.usa@zohobooks.com with a detailed account of the issue

What happened?

There’s an issue with the Yodlee (third-party banking service provider) component that connects your bank’s website with Zoho Books.

Why did it happen?

We have just started providing data updates for this website, and it may take some time to be successful as we get started.

What should you do?

Please wait till the website is fully developed. We’ll notify you once the website is ready.

What happened?

Your request timed out.

Why did it happen?

There’s a technical issue with the Yodlee (third-party banking service provider) component that connects your bank’s website with Zoho Books.

What should you do?

Please try again.

Type of Error:

User Action Required

Description:

Your request cannot be completed as the device information provided is no longer valid at the site.

Possible workaround:

1. Please remove the site.

Suggested Action:

1. Please try again and provide the token value within specified time.
2. If the error persists write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

User Action Required

Description:

Your request cannot be completed because the site is unable to find the property information.

Possible workaround:

1. Please verify if the property information provided is correct.

Suggested Action:

1. Verify the property address.
2. If the property address is correct, write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

User Action Required

Description:

Your request cannot be completed as the site is unable to provide the home value for your property.

Possible workaround:

1. Please remove the site.

Suggested Action:

1. Provide the manual quoted value as our real estate quote provider is unable to get home valuation.

Type of Error:

User Action Required

Description:

Your request cannot be completed as no payees were found in your account.

Possible workaround:

1. None.

Suggested Action:

1. There are no payees found for the account.
2. Add the payees.
3. If the payees are already present, write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

Agent

Description:

Your request could not be completed because payees could not be retrieved.

Possible workaround:

1. Please try again.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

Agent

Description:

Your request cannot be completed because payee details could not be retrieved.

Possible workaround:

1. Please try again.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue

Type of Error:

User Action Required

Description:

Your request cannot be completed because the payment account was not found.

Possible workaround:

1. Please set up a payment account and enable bill pay.

Suggested Action:

1. You do not have the payment account enabled for Zoho Books BillPay at the bank's site.
2. Visit the bank site for enabling your account for Zoho BooksBillPay.

Type of Error:

Agent

Description:

Your request cannot be completed due to technical difficulties. This error is usually resolved in a few days.

Possible workaround:

1. Please try again.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue

What happened?

We could not update your account due to an issue at the bank’s website.

Why did it happen?

The required additional authentication information was unavailable.

What should you do?

Please refresh the feeds and provide the authentication details.

What happened?

We could not update your account due to an issue at the bank’s website.

Why did it happen?

Your account was not updated as the authentication information like security questions and answers were unavailable or incomplete.

What should you do?

Please refresh the feeds and provide this information.

What happened?

We’re unable to connect with the bank’s website.

Why did it happen?

Your bank's website indicates that the additional authentication information provided is incorrect.

What should you do?

Please refresh feeds and provide these details.

Type of Error:

User Action Required

Description:

Your request cannot be completed as the required information is missing in the security authentication site.

Possible workaround:

1. Please visit the site to provide the requested information and update your account settings in Zoho BooksMoneyCenter.

Suggested Action:

1. The bank site is asking you to enroll for the new log in procedure.
2. Enroll for the new log in procedure. If the agent is incorrectly throwing this error, write to support.usa@zohobooks.com with a detailed account of the issue.

What happened?

Your request has timed out.

Why did it happen?

The required security information was unavailable or was not provided within the expected time.

What should you do?

Please try again.

What happened?

We’re unable to connect with the bank’s website.

Why did it happen?

The authentication information provided is incorrect.

What should you do?

Please refresh the feeds and provide these details.

Type of Error:

User Action Required

Description:

Your request cannot be completed because the additional security information provided has expired.

Possible workaround:

1. Please try again.

Suggested Action:

1. The Image/Token value expired.
2. Refresh and if the refresh fails, write to support.usa@zohobooks.com with a detailed account of the issue.

What happened?

We couldn’t update your account.

Why did it happen?

There’s a technical issue with the Yodlee (third-party banking service provider) component that connects your bank’s website with Zoho Books.

What should you do?

please write to support at support.usa@zohobooks.com and we will check this with Yodlee, our third-party service provider.

Type of Error:

User Action Required

Description:

The user name/password or the additional security credentials provided are incorrect.

Possible workaround:

1. Please try again.

Suggested Action:

1. If you are sure about the user name/ password, please retry. You will be allowed to refresh the account only once.
2. If you are sure about the additional security information, update your account credentials and then refresh the account.
3. If the error persists, write to support.usa@zohobooks.com with a detailed account of the issue.

Type of Error:

Agent

Description:

Your request cannot be completed because the response data is insufficient.

Possible workaround:

1. Please try again.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue, so that the Data Operations team can investigate.

Type of Error:

Agent

Description:

A validation error is thrown when data format/range is invalid for the fields in the data model.

Possible workaround:

1. There is no workaround for this error because the cause of the issue needs to be analyzed and fixed.
2. This can also happen due to some temporary or unhandled scenarios like the site pages being very slow. In such cases, if you try to update the account after some time, it may work properly.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue, so that Data Operations can debug.

Type of Error:

Agent

Description:

Represents a general script failure.

Possible workaround:

1. There is no workaround for this error because the cause of the issue needs to be analyzed and fixed.
2. This can also happen due to some temporary or unhandled scenarios like the sites pages being very slow.
3. In such cases, if you try to update the account after some time, it may work properly.

Suggested Action:

1. Validate if the credentials provided are correct and check if you are able to log in to the bank's site.
2. If yes, write to support.usa@zohobooks.com with a detailed account of the issue with the log in URL through which you are able to log in successfully manually.

Type of Error:

Agent

Description:

Represents a general script failure.

Possible workaround:

1. There is no workaround for this error as the cause of the issue needs to be analyzed and fixed.
2. This can also happen due to some temporary or unhandled scenarios like the website pages being very slow.
3. In such cases, if you try to update the account after some time, it may work properly.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue so that the Data Operations team can investigate.

Type of Error:

Agent

Description:

Your request cannot be completed as the account has never been updated.

Possible workaround:

1. Please try refreshing and try again.

Suggested Action:

1. Write to support.usa@zohobooks.com with a detailed account of the issue

What happened?

We are in the process of updating your account with revised credentials.

What should you do?

Please refresh the feeds to fetch the transactions.