"We evaluated six different software and sought advice from industry experts. Zoho Bookings comes highly recommended as a reliable and proven solution"

Mental Health Partners, a leading mental health education provider in Australia, is dedicated to fostering well-being and resilience. Each year, it educates around 6,000 individuals, empowering them with mental health wellness. To manage the substantial task of scheduling approximately 100 appointments weekly, its team relies on Zoho Bookings.

The challenge: Scaling post-pandemic

Before adopting Zoho Bookings, Mental Health Partners managed a few hundred clients per year. Post-pandemic, demand for its services skyrocketed, increasing its clientele to thousands annually. To manage this surge effectively, the team needed a robust and scalable appointment scheduling system capable of handling the expanded volume while maintaining high efficiency and service quality.

The solution: Implementing Zoho Bookings

Director David Moran recalls, "We evaluated six different software [solutions] and sought advice from industry experts. Zoho Bookings comes highly recommended as a reliable and proven solution." Comprehensive features, integration capabilities with other apps, and a reputation for reliability are some of the key reasons the team adopted Zoho Bookings.

Streamlined booking management with embedded links

To maximize convenience and capture every opportunity, David and his team embed their booking links into their email signatures, website, and other social media platforms. This functions as a centralized appointment collection tool that takes a huge load off their shoulders.

Brand specific notifications and reminders

Now, his clients enjoy a seamless experience with personalized, automated notifications and reminders sent via both email and SMS. The email notifications and reminders are finely tuned to reflect his brand's unique style and preferences, ensuring that every staff member and client receives information in the most polished and convenient format. This minimizes last-minute cancellations and helps every appointment proceed without a hitch.

Focusing on education

With Zoho Bookings, Mental Health Partners has successfully managed to upscale its operations, catering to the needs of thousands of clients efficiently. The transformation has allowed the team to focus more on providing quality mental health education rather than being bogged down by administrative tasks.