Zoho Bookings drives improved customer experience

When it comes to meeting with customers, there are usually many more tasks than just finding the right time. These tasks range from sending back-and-forth emails, coordinating among the team, sending a calendar or a video conferencing invite, following up and reminding participants about the meeting, orchestrating the data into other systems, and so on. The challenge? Inefficient scheduling processes, poor customer experience, and a huge loss in time.

Ben Dickie, Research Director at Info-Tech Research Group, explains how organizations can use Zoho Bookings to solve "very real business challenges" and improve customer experience.

Ben Dickie Research Practice Lead Info-Tech Research Group

Zoho Bookings is appointment scheduling software that makes it easy for all people-facing businesses to schedule appointments and streamline business processes.