Customer service centered around customers, not software. Now that's zen.Posted on September 19, 2014September 19, 2014 by Austin Talbert4 Mins Read
The customer service lessons we must all learn from that Comcast callPosted on July 23, 2014July 23, 2014 by Austin Talbert9 Mins Read
8 tips for measuring (and improving) customer happinessPosted on June 26, 2014June 26, 2014 by Austin Talbert4 Mins Read
7 benefits mobile customer service apps unleashPosted on June 4, 2014June 4, 2014 by Austin Talbert5 Mins Read
Announcing Happiness Ratings for Zoho SupportPosted on January 23, 2014January 23, 2014 by Prashanth V K3 Mins Read
Cloud Telephony and Mobile Apps for Zoho SupportPosted on November 20, 2013November 20, 2013 by Prashanth V K2 Mins Read
Introducing: Notification Center for Zoho SupportPosted on September 23, 2013September 23, 2013 by Prashanth V K3 Mins Read
Measuring and maximizing the money-saving value of self-service channelsPosted on August 21, 2013August 21, 2013 by Guest4 Mins Read
Build Communities. Share Knowledge. Create Happiness.Posted on July 31, 2013July 31, 2013 by Prashanth V K2 Mins Read
Free unlimited users! Freedom from software licenses!Posted on July 1, 2013July 1, 2013 by Prashanth V K2 Mins Read
Poll: What's the ratio of support reps to sales reps in your business?Posted on April 22, 2013April 22, 2013 by Prashanth V K2 Mins Read
Results: Facebook is the most used platform for communityPosted on April 20, 2013April 20, 2013 by Prashanth V K3 Mins Read
Poll: What do you use to build a community around your business?Posted on April 9, 2013April 9, 2013 by Prashanth V K3 Mins Read
Results: What's your approach to customer support hiring?Posted on April 5, 2013April 5, 2013 by Prashanth V K2 Mins Read
Poll: What's your approach to customer support hiring?Posted on March 26, 2013March 26, 2013 by Prashanth V K2 Mins Read
Results: What kind of interactions do you prefer in a ticket?Posted on March 22, 2013March 22, 2013 by Prashanth V K2 Mins Read
Poll: What kind of interactions do you prefer in a ticket?Posted on March 11, 2013March 11, 2013 by Prashanth V K3 Mins Read
Results: Insights about customer support channelsPosted on March 8, 2013March 8, 2013 by Prashanth V K2 Mins Read
Announcing Zoho LiveDesk: Start delivering instant happiness to your customersPosted on February 26, 2013February 26, 2013 by Austin Talbert4 Mins Read