Zia for Customer Service, Part 3: Zia for CustomersPosted on December 3, 2018December 3, 2018 by Chinmayee Mishra2 Mins Read
Zia for Customer Service, Part 2: Zia for ManagersPosted on November 27, 2018November 27, 2018 by Chinmayee Mishra2 Mins Read
Zia for Customer Service, Part 1: Zia for Support AgentsPosted on November 19, 2018November 19, 2018 by Chinmayee Mishra3 Mins Read
Announcing AI, Process Management, Marketplace for Zoho DeskPosted on November 15, 2018November 15, 2018 by Pavithra Krishnaswamy5 Mins Read
More context minus the clutter, with LayoutsPosted on August 13, 2018August 13, 2018 by Chinmayee Mishra3 Mins Read
Introducing Compact Mode, Ticket Peek, and SnippetsPosted on July 17, 2017July 17, 2017 by Prashanth V K4 Mins Read
How not to sabotage the collaboration of customer support teamsPosted on January 4, 2017January 4, 2017 by Pooja C3 Mins Read
11 Ways to Spread the Cheer this Holiday Season with Better Customer ServicePosted on December 20, 2016December 20, 2016 by Manish Balaji4 Mins Read
What makes Brenda a great customer service manager?Posted on December 15, 2016December 15, 2016 by Pooja C3 Mins Read
5 ways to amplify agent productivityPosted on November 30, 2016November 30, 2016 by Pooja C4 Mins Read
Announcing Zoho Desk — the industry's first context-aware help desk software.Posted on November 18, 2016November 18, 2016 by Prashanth V K4 Mins Read
How a social media company you've never heard of is primed to revolutionize customer servicePosted on April 27, 2015April 27, 2015 by Austin Talbert8 Mins Read
The Apple Watch, the revamped Apple Store and you: customer service tips from the world's most valuable brandPosted on April 10, 2015April 10, 2015 by Austin Talbert8 Mins Read
Can rewriting your mission statement transform your customer service?Posted on March 19, 2015March 19, 2015 by Austin Talbert8 Mins Read
10 steps for making a huge impact on your customer servicePosted on March 7, 2015March 7, 2015 by Austin Talbert10 Mins Read
The (not so) secret strategy these 10 customer service legends sharePosted on March 2, 2015March 2, 2015 by Austin Talbert12 Mins Read
Which customer-obsessed brand are you? Take the quiz and find your match.Posted on March 1, 2015March 1, 2015 by Austin Talbert0 Min Read
The most painful customer service moments of 2014, and how you can avoid them in 2015Posted on January 1, 2015January 1, 2015 by Austin Talbert8 Mins Read