Streamlined remote support with Wayland compatibility for Linux

Assist Now is compatible with Wayland, the secure and modern replacement for X11. Wayland enhances display management and communication for seamless remote support when connecting with Linux devices.

Peer-to-peer remote connectivity for Linux

Along with our usual server upgrades to enhance your remote session experience, we have released peer-to-peer remote connectivity for Linux devices on a shared network. When a user connects to a Linux device on the same network, a direct peer-to-peer connection is automatically established, which minimizes latency and improves the efficiency of remote work.

URS Device Activity

With the new Device Activity option, you can easily select any unattended device to view all actions performed on it. This feature provides a comprehensive overview of activities to help you monitor devices and manage operations efficiently

Expanded support for Android RCP on rooted devices

n addition to Windows, Mac, and Linux devices, we have expanded support for the remote command prompt for URS Devices to include rooted Android smartphones. This feature allows you to run commands remotely on rooted Android smartphones.

Multiple department admins

Building on the existing department admin feature, we’re excited to introduce a new update: Admin privileges can now be delegated to up to 15 team members within each department. Department admins have full control over their designated department, including settings management, resource allocation, and custom preferences. This update brings greater flexibility and enhanced oversight to departmental management.

Mac bulk deployment via Intune

Zoho Assist now supports silent, bulk deployment of the Unattended Agent across multiple Mac devices through Microsoft Intune. This integration allows for efficient setup of multiple devices simultaneously by using .pkg files for a seamless deployment experience.

Set up unattended access from native viewer

This feature, previously available in the web viewer, has now been introduced in the native viewer. This enhancement allows technicians to install unattended access on a customer's machine with just one click during a remote support session. This seamless process saves time and ensures continuous access for efficient support whenever needed.

Mac Agent remote script execution

This feature allows technicians to execute shell scripts on Mac devices using the Mac Agent. Technicians can upload the required shell scripts, and upon receiving the customer’s confirmation, the script will be executed efficiently and securely.

Webhook custom payload

This feature now offers enhanced customization options. Users can tailor the setup by configuring a set of payload variables to suit their specific needs, which provides greater flexibility and control over their integrations.

Advanced session audit for Windows

This feature allows technicians to customize session auditing processes to match their organization’s needs. They can choose specific events to log in the audit report to meet the organization's security and compliance requirements and ensure efficient event monitoring.

Service queue support in Android Customer App SDK

Organizations using the custom SDK can also enable a self-service portal for their Android mobile application.

Unattended Remote Support sessions notes for Android App

Session notes that are already available in the web app are now being synced to the mobile application. This feature enhances auditing and makes notes available for future reference, which can be edited and downloaded when needed.

Bulk download and deletion of session files

Users can now download or delete session files in bulk. This feature enables users to manage files effectively and maintain an organized system by deleting outdated files. Additionally, users can share multiple files as a single ZIP file for efficient distribution.

Mac Universal Applications

Mac Universal Applications are optimized for both Intel and Apple Silicon processors, which enables macOS to seamlessly select the appropriate version to run. This ensures optimized performance on all Mac devices.

Zia integration with session audit reports

This new integration allows users to access AI-generated reports of past sessions, which appear at the end of each session. If a report wasn’t generated at the session’s end, users can still generate it anytime by accessing the session’s report. Additionally, users can now generate AI responses on demand for enhanced flexibility.

Remote script execution for Linux devices

The Execute Script feature, previously available for Windows, is now extended for devices using the Linux operating system. Technicians can easily execute Bash scripts to update, install, or uninstall software, automate diagnostics, manage files, run security checks, and more on remote desktops and servers.

Customer plugin enhancement

The recent enhancement to the Windows customer plugin improve performance while still maintaining the benefits of a lightweight installer. This application automatically updates, and customers can verify they have the latest version using the Check for Update feature in the application.

View multiple monitors on different screens

You can pop out remote monitors to view each one on a separate screen, providing the capability to project two customer monitors on two technician monitors simultaneously. This enhancement is designed to increase visibility for technicians to make remote support more efficient.

Audio recording

Similar to the Remote Audio feature that allows technicians to listen to audio through customers' remote devices, we have now introduced audio recording alongside session recording. This enhancement enables technicians to access the audio recording post session to provide more comprehensive support by diagnosing sound-related issues, troubleshooting audio configurations, and delivering step-by-step instructions.

Technician survey

The Technician Survey feature enables technicians to share their feedback, helping to enhance the quality of remote services. After completing a remote session, technicians are prompted to fill out a survey form, offering insights into their remote assistance experience. These responses can be compiled into survey reports for in-depth analysis.

Customer survey

The Customer Survey feature allows customers to provide feedback on their remote sessions. After each session, they will be prompted to complete either a customized or third-party survey. This feedback offers valuable insights into users' experiences. Their responses can also be compiled into reports for further analysis.

Event notification

Notifications provide real-time updates to keep technicians informed about new activities. You can choose your preferred notification mode, such as desktop, email, or both. This ensures users stay aware of important events and can take necessary actions promptly.

Chat session feature

The chat session feature enhances portal functionality by enabling technicians to initiate sessions with customers via chat before downloading agents. This flexibility lets users tailor support based on specific requirements before proceeding to remote support sessions.

Customer plugin for MAC OS

The Customer plugin streamlines your access to remote support sessions directly from your desktop, eliminating the hassle of navigating to the website every time.

Dynamic computer grouping for unattended access

Grouping computers allows for the efficient organization of a large list of devices, facilitating easy access and identification. Groups can be created in two ways: Static and Dynamic. Additionally, you have the flexibility to rename groups and move computers between different groups as needed.

Active screen recording

In multi-monitor remote sessions, there's an option in the settings to choose to record only the active monitor under your cursor instead of all the monitors connected in the session.

Linux launch app

The introduction of the new Linux launch pad eliminates the need to re-download the agent onto a machine where a session has already been conducted. Instead, a prompt will appear within the browser, indicating that the agent is already installed on your machine. You can then launch it directly from the browser.

Session-ending option outside the Android customer app

Users of the Android customer app now have the ability to swiftly end a session by simply exiting the app. Upon ending the session, a bubble head will appear on the screen, which users can easily drag and drop onto the X icon to close it.

Technician bulk invite via CSV file

With the technician bulk invite feature in Zoho Assist, efficiently manage technician invitations by uploading a CSV file of users. This is ideal for streamlining user management in large organizations.

Secondary technician session report

In addition to accessing session reports for primary technicians, we've extended this capability to include session reports for secondary technicians across different departments within the organization.

Optimized multi-monitor streaming

We've improved multi-monitor streaming, optimizing CPU usage and doubling the frame rate for an improved visual experience.

Assign sessions to internal technicians

Admins and technicians can can reassign and modify the scheduled sessions to fellow technicians within their departments, enhancing collaboration and workflow efficiency. They have the flexibility to make initial session assignments and reassign them to other technicians later if necessary.

Enhanced department admin feature

Department admins will now receive notifications about scheduled sessions and have the ability to access ongoing sessions conducted by technicians in their department, facilitating better oversight and coordination.

Geo Insights

Unlock tailored user care with Zoho Assist's Geo Insights! Strategically map and optimize support sessions across regions, enhancing your organization's ability to deliver targeted assistance where it matters most.

Independent file transfer

Independent file transfer enables the exchange of files between devices without the need to establish a full remote control or desktop sharing session. This feature helps users share files more efficiently, bypassing the need for a complete remote connection.

Remote script execution

Zoho Assist's Execute Script feature enables seamless remote device management, empowering tech experts to run scripts for diagnostics, updates, and security checks from any location. Simplify remote tasks and enhance efficiency!

Zoho Desk for URS support

With the Zoho Desk + Zoho Assist integration, you can offer precise issue identification and resolution. Easily initiate unattended access sessions with both listed and unlisted devices by installing the unattended agent.

URS Proxy handling for MAC agent and Linux

For newer proxy configurations or networks with a proxy setup, users can manually input proxy details in Zoho Assist for seamless connections. Easily configure proxy settings, including server address and port, in the Zoho Assist client through the Settings tab.

Connecting to specific users (Linux devices)

In a Linux server environment with multiple logged-in users, technicians now have the capability to start an Unattended Remote Support(URS) session and access a specific user's desktop. This feature ensures efficient support, even in complex, multi-user scenarios.

Enhancement to Elevate to Admin mode on Windows OS

Experience greater convenience during your active remote sessions. Now, technicians have the option to seamlessly elevate to Admin mode by tapping into stored credentials in the Credential Manager.
Learn more.

Auto-adapt resolution for Mac

Auto-adapt resolution, already available for Windows and Linux, is now available on Mac devices. Technicians can effortlessly adjust customer screen resolutions from their end, choosing from a list of options for a seamless support experience.

Department Admin role

The Department Admin role grants technicians full administrative control within their designated departments. These technicians act as department-specific Super Admins to manage control settings, allocate resources, and customize preferences. This results in smoother workflows and enhanced user experiences. Learn more.

Android device: Technician in-app purchases

In-app purchases for Android devices simplify subscription management. Now, users can easily make in-app purchases for their mobile app subscriptions right from their Zoho Assist Remote Desktop apps.

Android device: Customer app device availability

Technicians can view a remote device's connectivity status once the device is configured for Unattended Access. This enhancement facilitates a smoother support experience.

Unattended Access device details

The new Unattended Access tab enhances the technician's ability to access and view device lists. Click on a device to reveal comprehensive details, like its OS, department, domain, and manufacturer. Plus, users can take advantage of the convenient Tool icon for remote power and tool device actions.

Scheduled reports

Automate report generation with Scheduled Reports and effortlessly deliver timely insights. You can select the report generation frequency and choose to share it with users automatically.

Optimized algorithm for screen sharing on iOS and MacOS devices

Improvements to our Screen Sharing logic for iOS and Mac devices ensures fluidity and an improved screen sharing experience during remote sessions.

Auto-adapt resolution for Linux

Auto-adapt resolution, already available for Windows, is now available for Linux devices. Technicians can effortlessly adjust customer screen resolutions from their end, choosing from a list of options for a seamless support experience.

DND mode for screen sharing on Android devices

DND mode automatically silences notifications on your mobile device during Assist sessions. This ensures privacy and prevents the exposure of sensitive customer information, enhancing your focus and strengthening security.

Zoho Assist and LiveChat integration

The Zoho Assist and LiveChat integration streamlines customer support to improve user experiences with real-time assistance and efficient issue resolution. Businesses can reduce costs while providing cross-platform accessibility for enhanced customer satisfaction.

Hardware details for Linux machines

The enhancement of diagnostic tools to view hardware information is now being extended to Linux machines. This functionality allows technicians to get hardware information on remote Linux systems quickly, speeding up troubleshooting and monitoring activities.

Enhanced device management

Utilize advanced Unattended Access filters with the Manage Devices option. Easily filter by device type, live status, deployment status, groups, domains, OS, and versions to categorize and select devices that meet your specific criteria.

Streamlined device approval workflow

Admins have the power to approve devices configured by users in their organizations. To approve a device, visit the Manage Devices page. Approved options will be listed and ready for sessions on the Devices page.

File Preview

Access, preview, and download session recordings, session notes, and session screenshots from Files

Install agents via Microsoft Azure

Zoho Assist Unattended Agent can now be silently deployed in any Azure AD environment using either the Microsoft Intune service with a storage account or the Azure Automation service. Learn more.

File explorer feature

Access a consolidated view of all your session recordings, session notes, and chat transcripts with a single click. Eliminate the need to navigate to custom reports on individual sessions to get your recordings and notes.

HelpWizard implementation

HelpWizard provides Zoho Assist users with interactive and comprehensive guidance when accessing help documentation and relevant information under the Settings pane.

Manage devices: UI revamp and Delete in Bulk support

The Manage Devices section has undergone a UI revamp and now offers a refreshed user interface. We've also added the functionality to bulk uninstall configured devices.

Remote access through the Freshservice and Zoho Assist integration

Our newly enhanced FreshService and Zoho Assist integration allows users to configure and map their unattended devices to their respective users and access devices quickly. Learn more.

Enhance remote support with the Zia integration for Zoho Assist

With Zia's advanced AI capabilities, businesses can quickly satisfy customer requests and enhance agent efficiency with auto-suggested responses. Zia analyzes audit logs and generates detailed reports to deliver valuable insights into your support operations. Learn more

Simplify your workflow and boost productivity with our revamped tools UI

Effortlessly access multiple tools in Zoho Assist, like Command Prompt, Task Manager, and Services, without switching screens. By unifying your tools under one interface, you gain access to multiple capabilities without needing to navigate back to the search page.

Enhance your organization's ITSM performance using FreshService and Zoho Assist

The Zoho Assist and FreshService integration can help you resolve FreshService tickets by instantly launching or scheduling a remote support session. Provide exceptional support for all tasks, such as onboarding new users, replying to inquiries, installing software, and addressing internal issues.

Elevate to Admin Feature for Mac devices

The Elevate to Admin Feature is now supported on Mac devices. Technicians can elevate to Admin Mode on remote Mac devices to perform actions like reboot and reconnect, swap user accounts without losing connection to the device, and more.

Module-based session recording

Admins can use the Module-Based Session Recording feature to record remote support sessions, screen sharing sessions, and unattended sessions. This feature is useful for reviewing sessions to diagnose and resolve issues, and for training other technicians.

Remote billing in Zoho Assist

Businesses that use Zoho Assist can quickly generate and send invoices to their customers, directly from the platform, for both remote support and unattended remote support.

Custom email templates for Zoho Desk users

Zoho Desk users can now create custom email templates for remote support and scheduled remote support (similar to custom email templates in Zoho Assist). These templates allow users to quickly send emails to customers with all the necessary information about their remote support sessions.

Session report retention period

Session reports are an efficient feature that help Assist users conveniently access information about past sessions. By default, session reports are stored for 180 days before they're automatically deleted from the system.

Intercom integration

Reduce response time and resolve issues quickly by initiating remote support sessions directly from the chat section of the Intercom. Direct customers to join the session from the chat reply or by clicking the link in the email sent to their inbox. You may remotely access your customer's device for troubleshooting once they have joined the session.

Native file transfer mode

Native file transfer mode allows technicians to view files from local and remote computers in the same transfer window in a tree view for better file visibility and transfer.

Run as Service and Annotation for Arm-based Linux devices

Zoho Assist now supports Run as Service user level elevation for performing Admin level operations and Annotations on arm-based Linux devices such as Raspberry Pi's.

Unattended bulk deployment using SCCM

Zoho Assist uses System Center Configuration Manager (SCCM) for bulk deployment. SCCM is a high-speed intranet-based bulk deployment tool for deploying software to devices on the same intranet and domain.

Wake On LAN for Ethernet

We've updated the backend structure of the Wake On LAN feature for improved efficiency.

MSI for Unattended Remote Support

We also support MSI installer files for bulk deploying unattended agents on large networks.

Deployment Dashboard for unattended access

The Unattended Access dashboard provides a consolidated view of total device distribution, offline/online devices, unattended agent version, recently added devices, and total computer count.

Custom domain support for Join page

The join url for the Assist Join page can be customized based on the organization's branding.

Security and compliance enhancement with IP-based restrictions

IP-based restrictions allow technicians to build digital fences to ensure that only org IPs registered in the Zoho directory have access to their Zoho Assist accounts.

Chromebook Remote Control

With Zoho Assist, you can now remotely connect to Chromebook devices for access, control, and troubleshooting.

Disable input support for Linux devices

In the Technician Console, the ability to enable and disable input devices for customers is now available for Linux devices.

Zendesk integration

Zoho Assist users connected to the IN, AU, and JP data centers can now integrate their Zoho Assist accounts with Zendesk. This is in addition to the existing data center support for EU and COM users.

Assist/Meeting integration

You can now access Meeting within Zoho Assist for a secure online meeting solution.

Optimize remote screen resolution

If the resolution of the remote window is lower than the resolution of the technician window, the technician can modify the display resolution settings of the remote computer during the session to match the resolution of the technician's computer.

Unattended access deployment via Microsoft Intune

Zoho Asssit now supports the ability to bulk deploy Unattended Agent silently via Microsoft Intune. 

Jira Integration support

Zoho Assist now provides Jira integration support to our users signed up in IN, AU, CN and JP data centers . These new data centers are available in addition to our existing supported DC list, which includes the US and EU.

Optimize remote screen resolution

If the resolution of the remote window is lower than the resolution of the technician window, the technician can modify the display resolution settings of the remote computer during the session to match the resolution of the technician's computer.

Unattended access deployment via Microsoft Intune

Zoho Asssit now supports the ability to bulk deploy Unattended Agent silently via Microsoft Intune. 

Jira Integration support

Zoho Assist now provides Jira integration support to our users signed up in IN, AU, CN and JP data centers . These new data centers are available in addition to our existing supported DC list, which includes the US and EU.

File transfer on Mac devices

Zoho Assist now supports file transfers up to 5 GB for Mac devices.

Chat transcript for Mac devices

Download any chats between technicians and customers as a chat transcript for sessions conducted on Mac devices.

View Only mode

View Only mode is now the default setting for all technicians when connecting to mobile devices for remote support sessions.

In-app diagnostic tools in the Unattended Access tab

Access in-app diagnostic tools directly from the Unattended Access tab to make remote diagnostics more convenient for technicians.

Migrate groups and devices to any other department

Super Admins can now easily transfer unattended groups and unattended devices to any department at anytime.

Export feature on the Manage Devices page

Super Admins and Admins can now export the list of devices configured by their organization for auditing and other business purposes. The list can be downloaded as an XLS, CSV, or PDF file.

Zoho Assist's integration with Webhooks

We have introduced webhooks in Zoho Assist. This advanced integration sends notifications to a given URL when specific actions occur, such as when a remote session is initiated or a device is accessed. A single callback URL can receive any number of events that can be used to integrate Zoho Assist with external applications and automate events based on your requirement.

Remote command prompt customer consent settings

SuperAdmins can now configure security settings to request consent from a customer before running a remote command prompt on the customer's device.

Session confirmation for mobile devices

Zoho Assist now includes an additional mobile device security feature. When a technician attempts to establish an unattended access session with a customer's mobile device, a consent prompt appears on the customer's device.

New language support for product translation

Zoho Assist now provides native support for Dutch, Italian, and Brazilian-Portuguese. These new languages are available in addition to our existing native language list, which includes French, German, Spanish, Portuguese, Bulgarian, Swedish, and Korean.

Connect to a specific user

Technicians now have the ability to create a URS session with a specific user desktop, even if numerous users are logged in on a Windows server OS like environment.

Peer-to-peer remote connectivity for Mac

Along with our usual server upgrades to enhance your remote session experience, we have released peer-to-peer remote connectivity for Mac devices on a shared network. When multiple Mac devices connect to a network, a direct peer-to-peer connection is automatically established. This minimizes latency and improves the efficiency of remote work.

Enhanced video streaming

Assist Video Streaming now supports 60 FPS in sessions conducted between Windows 7/8/10/11 and Windows Native Desktop Client.

Sharing applications with Assist

With Assist, users can now choose to share individual applications rather than sharing their entire screen with the technician.

Assist's Enterprise support

Zoho Assist now provides Enterprise remote support. Get quick access to an array of features, and efficiently attend to your customers.

Session Redirection

With our new Post-Session Redirection feature, you can redirect customers to useful webpages or feedback forms after their Zoho Assist session is complete.  You can find this feature under Settings in the Remote Support section.

Live Session reports

Live Reports for ongoing sessions are now available under the Reports section on the Assist homepage. These reports use a line graph to represent the start, end, and duration of the session.

Voice chat in Standard version

Voice Chat is now available for the Remote Support Standard and Unattended Access Standard versions of Zoho Assist. You can enjoy this additional feature at no extra cost. 

Session supervision

With Assist, inbound and outbound sessions can now be monitored if the technician has access to the session supervision feature. Clicking on the Monitor button next to the scheduled or ongoing session will allow you to monitor the session in view-only mode. 

Idle session timeout

An idle session will now automatically timeout if the technician or remote end user do not access and control the remote system. A reminder will be displayed 90 seconds before the session is about to end. The technician can choose to end or continue with the session.   

Inbound session expiration

Remote support sessions will now be terminated automatically after a fixed timeframe. If the technician exits from the viewer, the session will expire in 3 minutes, which will also reduce customer waiting time.

Unauthenticated client portal

With the self-service portal available in Assist, portal authentication isn't necessary. The portal URL can be used directly to submit service requests by your users.

Inbound request transfer

The inbound request transfer feature allows you to move service queue requests raised by your users from one department to another. This can be done as long as the technician has access to the feature.

Updated Chrome extension, v2.3

Assist has now released an optimized Permission UI for obtaining and restricting permissions before a session begins. Email and OTP verification during session initiation has also been included in this enhancement. Additionally, our team has extended translation support for the Chrome v2.3 extension, to further enhance your experience. 

File transfer for iOS agent

The file transfer feature is now available in the customer app for iOS mobile devices. Your customers can now send or receive files during an active remote support session in no time.

Guest user invitation

Technicians can now invite secondary technicians from outside the organization during a remote support session, to assist them. After proper authentication, the secondary technician will be able to join the session and provide complete support. 

Enhanced custom domain verification

With the new custom domain verification method, you'll be able to key in your registered domain name and create a CNAME for it, before submitting for verification. Upon deactivating the account, the custom domain will also be removed. 

Localizable string in Mac/Linux 

Technicians and customers can now view options, or any other information, in the language of their choice during a session. Assist will identify the language settings of the respective computers and change the display language accordingly during sessions. 

Blacken screen message in Mac

The blacken screen message feature will allow technicians to inform the customer before blackening their screen. With Mac systems, the technicians can now display a message of their choice to the customers while enabling the blacken screen option. 

CRM - Assist integration

Remote support and screen sharing sessions can now be initiated from CRM after adding Assist from the Zoho Marketplace. You can select a contact or lead of choice and schedule or start a session whenever you need to. 

Column chooser for reports

The service queue and custom reports can now be viewed with columns of your choice. Click the Select Columns option available in the right corner of the screen, choose a list of parameters of your choice, then click Apply.

Slack - Assist integration

With this integration, technicians can start a session right from the Slack chat window by keying in the slash commands accordingly. Now, you can resolve issues or install updates directly from your chat window. 

Flow - Assist integration

Assist with Flow will help you automate your business workflow by setting up triggers to begin a remote support session quickly. You can also configure unattended access systems without codes after setting up this integration. 

Know your network statistics 

Technicians and customers can now access the network statistics under the Session menu in the right panel during an ongoing session. These statistics let you obtain information about their respective connectivity status, latency, and download/upload rates. To learn more about network statistics and how this feature works.

File transfer for Android

Technicians can now request their customers to transfer files when providing remote assistance for an Android device. Files of up to 2GB can be shared by the customer when connected via an Android device. 

Customer plugin optimization

This major enhancement will allow customers to join a session from any Domain controller (DC) when required. Grid dependency has been eliminated completely with this revamp, letting customers join a session from any DC. The user interface of the Join Session page has also been optimized to offer an enhanced experience.

Multi-monitor navigation

The multi-monitor navigation feature allows technicians to simultaneously view multiple monitors connected to the remote system. This enables better efficiency in troubleshooting, installation, and other operations. 

Choose your department

Assist now lets you choose your department for each module by navigating to the Settings page. Technicians can access the session details of any department they are associated with by navigating to any module. 

Self-Service Portal

Assist can now allow your customers to schedule service requests when they require troubleshooting or any updates to be installed via the self-service portal. Any available technician in your organization will be able to take up the request and provide remote support services accordingly.

Customer console - Enhanced UI for Mac

The user interface of the Mac customer console has been modified by our experts to help you access major features instantly during a session. In this new version, you have quick access to the File transfer option, Audio/Video chat option, and participants list.

Remote support for Android 11 users

We have made sure that Assist's remote support services have been extended to Samsung users using Android 11. We have incorporated the use of KPE and Backward Compatibility keys to support Samsung devices that run on Android 11.

Assigning group permissions

Now, when configuring permissions for a department, you can enable the checkbox next to the Groups option to select all the groups available. To delegate permissions automatically to groups that will be added in the future, you can use the Automate Permissions toggle bar.

Cliq status update for Zoho Assist sessions

If you are an ardent user of both Zoho Assist and Cliq, you will be excited to know that Cliq will now display appropriate technician status when a technician is in a remote support or screen share session.

Download Chat Transcripts of larger size

This new addition allows technicians to download larger chat transcripts. You can now easily download transcripts up to 12,000,000 characters for audit and administration purposes. 

Shortcut Keys for Mac

Controlling a Mac remote system from a Windows system is now hassle-free. We have added the Command key functionality to the available shortcut keys. This will allow to perform multiple operations such as copy-paste, print and save documents, and so on. 

Other Enhancements

Our team has worked towards optimizing the confirmation prompt that will enable copy-paste operations and allow access to certain features during a session. We have also fine-tuned the resolution of the Assist logo to increase performance and reduce its loading time. 

Zoho Bookings Integration with Assist

Our team has included multiple updates in Assist this month. To enable easy management of sessions, we have integrated Assist with Zoho Bookings. Now, you can initiate sessions from Bookings as well.

Neighboring Servers for instant access

We have also facilitated the feature to route to the nearest server based on your geographical location. This feature helps in increased performance and optimized connectivity. 

Deprecation of IE, addition of Edge

Also, Internet explorer has now been deprecated and cannot be used to initiate remote support sessions. We have also added Microsoft Edge to the list of supported browsers this month.

Audio notification in chat module

Our team has also worked towards providing an option to enable or disable audio message notifications in the chat window during active sessions. 

Updates and Enhancements

We have been extensively working on improving your remote productivity; as a part of this process, you can now view your file transfer status directly from the technician console and actively monitor its progress in real-time using our remote tools on our HTML 5 viewer.

We've also significantly reduced the time taken to load the details of your remote computer in a bid to enhance your remote support experience. Thus, you can view your remote computer's hardware and software status quicker than before using Zoho Assist's remote diagnostic tools.

Create and assign custom roles to technicians

The manage technicians feature lets you grant technicians privileges to conduct remote support and unattended access sessions. Using Zoho Assist's Custom Role feature, you can now create and assign a specific role and permissions to your technician(s) based on your needs. This feature is useful for organizing support technicians.

Use Zoho Assist in your local language and send us your feedback

Locale Settings allows you to customize your in-app language and update the local time-zone to your preference. You can also send us feedback on the translation quality to help you use our product in your regional language. Right now, we support French, German, Spanish, Portuguese, Chinese, Japanese, Bulgarian, Swedish, and Korean.

Multi-language support

Are you worried about inviting customers from different regions? Don't be! You can now invite customers to join a remote session in multiple languages based on your preferences.

Configure unattended devices during remote sessions

Configuring your devices for unattended access can be tedious. With Zoho Assist, you can now do this directly during a live remote session with just a few clicks.

Email Domain Verification Update

Administrators can send emails from Zoho Assist using their company's email address to preserve their message's authenticity and credibility. When a third-party service like Zoho Assist sends out an email on your behalf, there's a chance that these emails may be marked as spam by the recipient's email services. To prevent this, we've introduced email domain verification in Zoho Assist using the Domain Keys Identified Mail (DKIM) method. You can now remove the added domain using the "Delete" option available under the Email Domain Verification menu.

One Time Passcode Verification

To avoid unauthorized usage of your account, from now on, we require all free users of Zoho Assist to verify their identity via a One-Time Passcode (OTP) verification.

Blacken Remote Screen now available on macOS

The Blacken Screen feature allows you to work on a remote computer privately by blacking out the remote screen. Use this feature to blacken the screen at the customer's end, to ensure no one can see what you're working on.

Download your Chat Transcripts

You can now securely download and save a copy of your chat transcripts during or after a remote session. Download and review conversations on remote sessions from reports, search for a piece of particular information, or collect them for future reference.

Email Domain Verification

Administrators can now send emails from Zoho Assist using their company's email address to preserve their message's authenticity and credibility. When a third-party service like Zoho Assist sends out an email on your behalf, there's a chance that these emails may be marked as spam by the recipient's email services based on their DMARC (Domain-based Message Authentication Reporting and Conformance) policy. To handle situations like this, we have introduced email domain verification in Zoho Assist using Domain Keys Identified Mail (DKIM) method.

Take notes during a live remote support session.

Were you finding it challenging to remember essential pointers from your remote support session? That won't be a problem anymore. You can now take notes as you go during a live remote support session, right inside Assist. Refer back to your session notes at any time for a better remote support experience.

User Profile

Create custom profiles to fit your teams members' roles and responsibilities. Administrators can efficiently identify and manage their technicians based on their profiles.

Filter devices by groups

To make it easier to manage the unattended devices you work with, Assist is introducing Group Based Filters in the Manage Devices section. You can now filter your validated remote devices based on the customizable groups you've created in the past. Use these filters to clear out the clutter and efficiently manage your remote devices.

Bulk deployment via Distributor

Experience mass deployment of unattended access agents like never before. Using Distributor, our in- house unattended access deployer, you can now deploy assist's unattended access agents, a lightweight background application, to all the computers in your organization's domain directly from your Assist console without accessing the domain controller manually. The Distributor can also act as a central computer from which you can access, manage, and establish control over your remote devices.

Diagnostic Tools

With the presence of a distributor at the remote end, you can solve your technical issues while establishing remote connectivity as well as diagnose your remote devices using our industry standard remote diagnostic tools. You can now directly open the command prompt on your remote device and start troubleshooting in just a single click without initiating a remote support session. You can also perform native system diagnostic operations such as accessing the task manager and device manager and viewing the status of the groups, hardware, printers, services, software, and users.

Chrome Extension Update

We've revamped the user interface of the Zoho Assist Chrome extension, while ensuring our customers experience a first-hand view from the driver's seat. We've added new features like initiating on-demand remote support sessions, screen sharing, scheduled training sessions, and so on. You can now configure your remote devices for unattended access directly from your chrome web browser using Zoho Assist's Chrome extension. After successful configuration, you can perform remote power operations, and categorize your configured unattended devices with filters. Organizational users can also generate detailed reports which can be handy during an internal audit and for creating records for future reference.

SDK for Android and iOS

With the rise in the number of mobile app vendors who want to support their customers, having remote support capabilities in mobile apps is essential. Zoho Assist now allows you to integrate remote support capabilities into your mobile app and allow your customers to join a session right from your app. MSPs, for example, can use our SDK to embed remote support capabilities to access the devices in their organizations at any time. We are currently providing SDKs for both Android and iOS.

New Customer console for Linux devices

A customer will surely have a role to play during a remote support session. We sense that a function-rich console is one way to ensure faster troubleshooting. We've revamped our customer console for Linux devices by including features like file transfer, a space to keep track of participants involved in the session, and many more. We hope you like the look of the new customer console.

Our New User Interface

We want to give you a better version of Zoho Assist without actually slowing down your day-to-day support activities, so we've taken into account the value of a familiar layout. We hope you'll like the new user interface as much as its previous design.

Session Audit

During a support session, a technician carries out multiple activities. An activity log of a session will increase accountability, make administration easier, and help technicians pin-point where a problem arose if something goes wrong.

Contacts Management

Having contacts in your remote support software will surely be handy while initiating sessions. Our new inclusion, Contacts, will allow you to import, add, and view and manage imported contacts. You can also check the history of sessions, scheduled sessions, and session duration specific to a contact.

Session Confirmation Exclusion

When your IT team is responsible for servers or remote devices in your organization, they'll sometimes need to access them immediately without waiting for session confirmation. Session Confirmation Exclusion allows you to enable the session confirmation prompt selectively. You can disable the session confirmation prompt for a computer individually or for a specific computer group. Session confirmation can also be enabled selectively for departments.

Remote Power Options for Linux Devices

There's no more need to start a new session for every patch update or antivirus installation on a Linux device. Remote power options will allow you to conduct these operations on unattended computers without starting a session. You can now reboot, shutdown, log off, hibernate, or standby, without even starting an unattended access session.

Our New Customer Console

Customers will have their role to play during a remote support session. Giving them a console that is function-rich is one way to ensure their participation is effective. We've revamped our customer console to include features like file transfer, multi-monitor navigation, and proxy.

Enhancements to our iOS app.

While controlling a desktop from your mobile device, you have to carry out multiple steps to complete a process. The new update for our iOS app will simplify these processes. Our iOS app has teamed up with Siri, so you can now set up a prompt word and use that word to instruct Siri to perform any action. We've also added 3D touch to access shortcuts, and widgets to help you access your scheduled sessions and recently accessed unattended computers.

Extending support to Lenovo and Denso Wave devices.

We're adding Lenovo and Denso Wave to the list of devices that can be remotely accessed. You can now use Zoho Assist to control a Lenovo device or Denso Wave device. While troubleshooting the device, you can transfer files, chat with your customer, invite more technicians for help, and use the full range of functionalities for effective troubleshooting.

Introducing Blacken Screen.

You wouldn't want to attract your customer's attention while handling sensitive information during a remote session. With Blacken Screen, you can black out your customer's screen right from your console while working on the remote computer. The technician can revoke blacken screen anytime during the session and also customize the message to be shown to the customer.

Transfer Files to macOS devices.

We understand how important it is for a technician to send or receive files during a remote session. We've now added file transfer option for macOS devices. With the file transfer functionality, you can transfer all types of files during a session. Transferring files will help you to carry out software installations, patch updates, and driver installations without USB, FTP, or cloud-based storage devices.

Unattended Access for Android.

Zoho Assist unattended access is now available for Android devices. You can configure Android devices for unattended access to access them without agent installations each time. With Unattended Access, you can oversee software installations and bug fixes, and even perform them yourself for Samsung or Sony Xperia devices.

Invite customers through SMS.

You can now invite customers faster for a remote session by sending the session invite through SMS. There are no tariffs for SMSs you send from Zoho Assist for you and your customer. On receiving the SMS, your customers can simply click on the link and join the session.

Introducing Blacken Screen.

You wouldn't want to attract your customer's attention while handling sensitive information during a remote session. With Blacken Screen, you can black out your customer's screen right from your console while working on the remote computer. The technician can revoke blacken screen anytime during the session and also customize the message to be shown to the customer.

Transfer multiple files with Folder Transfer.

You sometimes need to transfer more than one file during debugging or a new software installation to complete the operation at one go. With folder transfer, you can transfer multiple files in one single folder during a session.

Wake on LAN for Linux.

You can now use Wake-on-LAN to switch on Linux computers that are shut down or in sleep mode. Once you switch on the computer, you can access and support the computers from wherever you are. With the Wake on LAN feature, you can increase productivity by working on computers or servers during their idle time.

Voice and Video Chat now in Zoho Assist

Juggling a phone or a video calling app while troubleshooting a remote desktop is quite tricky, and can slow you down. The voice and video chat feature in Zoho Assist will make your job easier by allowing you to communicate with your customer on a voice or video chat.

Use shortcut keys from your console

Now you have access to keyboard shortcuts that help you navigate and make working on a remote desktop much easier. With the shortcut keys option, you can now perform all shortcut operations involving Alt, Ctlr, and Windows keys from the browser-based technician console.

Making our integrations available from Zoho Marketplace

Our integrations with all major service desks and live chat consoles are available within Zoho marketplace. With one click from Zoho marketplace, you can start the configuration process. Once the configuration is done, you can initiate sessions right from your preferred helpdesks. Click here to check out our marketplace.

Quick link for faster session initiation

We've added a quick link to help customers join sessions faster from Zoho Mail. The Join Session quick link will be available beside the subject line in the inbox. Customers can simply click on the quick link to join remote support or screen sharing sessions without even opening the email.

Our Android and iOS Technician Apps get a Facelift.

We've rejigged our iOS and Android technician apps with a new track pad to make it more mobile-friendly. Functionalities like favorite list, recent list, and a filter to search through the unattended computers have made the management of unattended computers easy even on phones. The new application also offers you a choice to schedule remote support sessions and carry out power options like shutdown, restart, and hibernate, without even getting into a session. During a support session, you can use the application now to transfer files from your iOS device.

Introducing Data Cleanup

When you have too much information, you end up wasting a lot of time searching through unwanted data. With the cleanup settings, you can set Zoho Assist to sweep out redundant data in Reports and Action Log Viewer automatically. This makes reaching relevant information much easier and helps you comply with privacy requirements like HIPAA and GDPR that insist on flushing out older user data on schedule.

Extending support to Raspberry Pi.

With attractive features at an impressively small size, Raspberry Pi is attracting more and more customers. The use of Raspberry Pi for IOT devices has ensured its reach to a lot of non-experts. So, the demand for technical support to those devices is growing. With Zoho Assist, you can now offer remote support to Raspberry Pi devices, and configure them for unattended access. You can work with all the functionalities as you would on a regular computer.

Introducing Data Cleanup

When you have too much information, you end up wasting a lot of time searching through unwanted data. With the cleanup settings, you can set Zoho Assist to sweep out redundant data in Reports and Action Log Viewer automatically. This makes reaching relevant information much easier and helps you comply with privacy requirements like HIPAA and GDPR that insist on flushing out older user data on schedule.

Clearing a few roadblocks.

During the past month, our team has successfully solved a few issues our customers have encountered. During a remote support session, technicians can now open up the virtual keyboard on a surface device. You can also view and download the complete chat transcript even if you've rebooted a remote computer during a session while working with our browser-based console.

Zoho Assist Integration with Jira

Helpdesk and customer support technicians can close down service requests faster with Zoho Assist's integration with Jira. You can now schedule and initiate instant remote support sessions, and update the status of service requests at the end of the session.

New User Interface for Unattended Access

The unattended access user interface has been given a complete makeover to enhance the user experience and make it more engaging. The new unattended access user interface is clutter-free, even with new functionalities like a favorite list of unattended computers, a list of recently accessed computers, and filters to search through computers, to name a few.

Annotation for Linux Customers

Annotation helps technicians to guide customers through certain operations on a Linux computer. With Annotation, you can mark up the shared screen using a drawing tool, brush, rectangular and circular drawing tool, highlighter, and eraser, and a clear-screen option.

Storage Add-on for Session Recordings

As your organization grows, you may find it difficult to fit all your important session recordings within the free storage limit. The storage add-on increases your storage, helping you to maintain a larger repository for internal audits and demonstrations. If you feel that your organization won't need extra storage, you can always choose to downgrade or cancel the add-on package.

Extending Support to Chrome OS Users

As web applications are gaining popularity, more and more users are switching to Chrome OS. These users encounter a range of issues that require experts for troubleshooting. With Zoho Assist, you can now extend support to your Chrome OS customers. You can view the remote Chromebook screen and guide your customers through the troubleshooting process.

Remotely Control a Sony Xperia device

We are adding Sony Xperia to the list of mobile devices that can be remotely controlled. You can now use Zoho Assist to access a Sony Xperia device running Android version 6.0 and above. While troubleshooting the device, you can transfer files, chat with your customer, invite technicians for help, and take advantage of Assist's full range of functionalities for effective troubleshooting.

Unattended Access for Linux

Zoho Assist unattended access is now available for all major variants of Linux. You can configure Linux computers for unattended access, group them, reboot, and access them remotely whenever you need. If you're someone who is already using unattended access for Windows and Mac computers, you shouldn't have any qualms about working with unattended Linux computers and back-end servers.

Removal of the Customer Application

You may have had customers express their security concerns due to the presence of the Zoho Assist application on their computer even after the session. Now as an Admin, you can choose to uninstall the Zoho Assist application from your customer's computer at the end of every session. By enabling this option, you save your customer the trouble of uninstalling of the application to clear the clutter on their computer.

Freshdesk Integration

Handling your Freshdesk support tickets is a lot easier now with integration of Zoho Assist with Freshdesk. With Zoho Assist integration, you can initiate instant remote support sessions and even schedule a session right from your Freshdesk tickets.

Session Recording

Improve organizational accountability with session recording—record and maintain video documentation of all sessions initiated within your organization. Recordings can serve you well during internal audits, session analysis, or demonstrations.

Departments

Structure your organization by compartmentalizing it into independent work divisions based on teams, geographic locations, or work groups. This feature ensures that each division has its own say when it comes to important decisions like email templates, technicians, and contacts.

Remote Printing

Printing data stored on remote computers used to require an actual transfer of files through FTP or email. Now, you can print files from a remote computer to a local printer, right from your technician console.

Annotation

Certain operations on a remote computer might require your customer's participation. With annotation, you can guide your customer through different processes by marking-up on the remote screen using a drawing tool, rectangular drawing tool, text tool, eraser, and a clear-screen option.

Custom Domain Mapping

Rebrand and maintain your brand identity with custom domain mapping. Support remote customers and manage unattended computers from a domain of your choice by mapping it to Zoho Assist.

Action log viewer

Know what has been done in your organization and by whom using this new feature. The Action Log Viewer is a complete record of actions (add, update, delete, etc) performed by your technicians or admins throughout the day. And the best part is that you can export and save the logs for the purpose of auditing or administration.

Blank screen

Have you ever wished to disable the active screen at the remote end for some time, for example while entering credentials? If so, try using our Blank Screen feature. With this enabled, you can work privately on the remote computer, and not allow the customer or passersby to have a look at the active desktop.

Disable remote input

You can expedite your support of a remote computer by disabling the remote customer's mouse and keyboard input. By disabling remote input, you can offer support without any interference from the remote end.

Linux support

We now support Linux, along with Windows, Mac, iOS, and Android, all with the same ease and performance! You can now remotely install software and tweak settings for your Linux customers, all from the comfort of your desk. You can even take control of a Linux PC from your mobile device.

Integration with ServiceNow

You can now reduce your time and effort by managing your ServiceNow IT operations without having to switch between tools. Take control of remote computers, with options to troubleshoot them with multi-monitor support, transfer files between them, and chat with your customers from within ServiceNow incidents.

Password protection for Screen Sharing

We've just taken a big step in strengthening security by creating a non-trivial password for every Screen Sharing session, along with the Session ID. Passwords protect against unauthorized attendance, as only users with access to the password will be able to join.

Live session status

Live session status allows you to monitor all active sessions hosted by your organization's technicians. You can use the Sessions pane to find when the session started, the customer's name, and technician who has initiated the session. As well, you can view whether a customer has joined a particular session.

Chat Transcript

Now you can review everything that happened during a particular session by downloading a chat transcript. With all your customer insights collected together, you'll be able to extend your customer service capabilities and manage customer requests better. You can download and mail them to your co-technicians for reference.

Desktop Notification

Receive notifications on your browser whenever a customer or co-technician joins a session. A pop-up notification will appear in your browser, along with the customer's email address, so you can easily identify the right session. Just click on the pop-up to toggle to that particular session's tab.

Screen Capture through Native (Windows) Application

Taking a snapshot of a live screen has been made easier than it used to be. A simple click from the Technician Console does the job. If you'd like to take screens of what transpires on your remote device, try out the Screenshot feature solely built for our Native Application now. Save and send the screenshots later to your peers or customers through email or chat to explain a scenario when it comes to troubleshooting.

Chat in your own language

Always found it easy to communicate in your own language? We heard you and that's why we have modified our chat console to support any language typed into it. Also, chat with your customers in their native language and come to solutions much faster when there are regional differences or technical requirements based on a target locale.

Share Deployment Link

Sharing the unattended installer link through email or copying the link to share it with your remote customers is possible now with Zoho Assist. You can also customize the email content while sending the link to anyone.

New HTML 5 Technician Console

The browser-based Technician Console (HTML 5) has undergone a complete revamp. You can take screenshots of a remote session in a jiffy, manage remote computer's power options (E.g., Lock Screen, Reboot), launch Windows applications directly (E.g., Network Connections, Registry), and perform Administrator tasks (E.g., Task Scheduler, Clean Up Disk). All it requires is a just single click on Tools menu, and your troubleshooting becomes a cake walk.

Email Configuration and Templates

Setting up email configuration is pretty simple, and you can change not only sender's email address but also reply-to and cc as well with this release. Also, you can customize all email templates (both for remote support and unattended access) used in Zoho Assist.

With the latest update, Run As Service gets enabled by default once you start accessing the remote computer both for remote support and unattended sessions. It would save your time as you can begin managing the remote computer with Administrator privileges right from the start of the session itself.

Remote Power Options

Start shutting down or restarting unattended computers without starting a remote session. Save your time as you get to manage the power options of remote computers with a single click. All that's required is the unattended computer to be online.

The latest update also includes few minor enhancements and a couple of crucial bug fixes such as Run As Service support for all locale settings and keyboard issues in iOS apps.

iOS Screen Sharing - Zoho Assist Customer App for iOS

Here comes the customer app for iOS that can make your iOS mobile device support experience a breeze. Your customers should upgrade to iOS 11 to use the app. It comes with the existing professional plan at no extra cost.

Bulk Deployment Manager

Download the brand new deployment tool to install unattended agent easily on computers in your windows network. It works with both Domains and Workgroups.

Reimagined Reports

We've completely reimagined the reports section that comes with default views to get a quick idea of sessions conducted and how your technicians support your customers. You can also check the custom report, filter out the necessary data and export it for assessment.

Screen Sharing

With the latest update, you can choose to start a screen sharing session, be it instant or scheduled, right from the home page. This can help you share your screen with remote customers for demo or training related purposes and you don't need to start a remote support session to achieve the same.

Wake on LAN

Managing unattended computers require a lot of capabilities and waking up remote unattended computers is one of them. We know you asked for it and here it is. Simply enable Wake on LAN in your account following the necessary steps listed and start waking the computers anytime.

Zendesk Integration

Zoho Assist is seamlessly integrated with Zendesk now. You can start a remote support session from your Zendesk ticket, troubleshoot, and mark the ticket closed right from Zoho Assist Technician Console itself. This would improve your resolution time and help achieve customer satisfaction quickly.

New Roles in User Management

We've added new roles namely Super Admin and Admin in user management. This should help Super admin (Who purchased the product) to designate Admins to run the account and manage technicians easily. At the same time, only Super Admin will have access to the billing.

Schedule Sessions

Schedule a remote support session at a convenient time of your customer and resolve issues easily. The email notifications for the scheduled session and reminder can help you as well as your customer at the right moment. You can even re-schedule or cancel the session, if needed.

Group Permissions

Start defining the unattended computer groups that each technician of your organization is permitted to access. This would help preventing unauthorized access and maintain a custom access policy.

File Transfer added to HTML5 Technician Console

File Transfer was available only in ActiveX based Technician Console (works only on Windows) till date. With this update, it's added to HTML 5 based Technician Console to make transferring files from your Mac and Linux easy. You can also use it from Windows by choosing it in Settings.

We've also added redirection to Zoho Assist Customer app if your customer joins a session from the mobile browser, few minor enhancements and fixed a couple of crucial bugs.

Session Notes

Start capturing the key information of every remote support or unattended session that can be referenced later. Simply note down whatever you want once the session is over, save them and edit them anytime. You can also download the saved notes along with the session details whenever required.

Support from iPhone

Grab our iOS app today and start supporting your customers or manage unattended computers as if you are sitting in front of your computer. Our app is compatible with both iPhone and iPad.

Zoho Assist - Customer (Android App)

Zoho Assist – Customer, a dedicated app helps you provide quality remote support straight to your customer’s Android devices. Through this app, your customers can share their screens in realtime while live chatting with them during the support session. If your customer is using a Samsung device, you can even access their device remotely with their consent.

Session Confirmation

Here comes the session confirmation that enables a prompt at your remote customer end (even in an unattended session) when you try accessing their computers. It would be of great help if the remote environment complies to standards such as HIPAA.

Custom Email Templates

Start customizing the remote support invitations to your customers. You can change the email subject, message content, use custom fields, format as you wish and maintain your brand language everywhere.

Mac Unattended Access

With the growing adoption of Macs in workplaces, it has become essential for IT support to gain unattended remote access to manage them. Zoho Assist helps you manage unattended Mac computers from anywhere.

Mass Deployment

We’ve come up with two methods of Mass deployment. You can install the unattended agent via Command Prompt or via Startup Script.

Reimagined UI

The user interface has gone through a complete makeover. We’ve added or repositioned visual elements that would improve the overall experience like Favorites, separation of Remote Support and Unattended Access to two tabs, advanced reports and more.

Grouping Unattended Computers

Grouping feature is available for unattended computers. You can organize your remote unattended computers based on your preference in to several groups for effective management.

MSI Deployment

Zoho Assist Unattended MSI that can be deployed through Windows Group Policy is available here. Detailed instructions of deployment are available on the same page.

Android app

Increase your mobility and remote support capabilities with the free Zoho Assist Android app and support your customers wherever you are.

Recently we released our Chrome Extension and app. A lot of users love it. Now our Firefox Extension is available for Mozilla fans. You can run instant remote support sessions using the extension, even without signing-in. You can also manage your Unattended Computers configured in your account. We have also added Unattended Computers section in our Chrome Extension.

Uninstall Zoho Assist from your Customer's Computer!

Zoho Assist can be un-installed from Control Panel itself, with this update. It will remove the downloaded .exe file, relevant folders and the back-end service, in case the session involved 'Run As Service'. If you(Technician) un-install Zoho Assist while the session is running, the remote support session will get terminated immediately, which is not advisable. Hence guide your customer to remove Zoho Assist, once you end the session.

Currently, uninstalling Zoho Assist is available for Windows OS only. This version also includes minor bug fixes.

Search and Sort options in Unattended Access

Search and sort options are available in Unattended Computers list with the latest update. This would be helpful to you in quickly finding a Computer for remote access. These options are available in our Chrome app, Chrome extension and Firefox extension too. Hope you are aware that you can access your Unattended Computers from any of the browser extensions mentioned above other than quickly starting a remote support session.

Access Unattended Computers from Desktop Plugin

You would have been accessing your Unattended Computers only from the Zoho Assist website only. Now, considering the significant usage of Desktop Plugin, we have added the same in the plugin too. Hence, you can start both On-Demand and Unattended Remote Support Sessions from the Desktop plugin for Technicians.

Windows 10 Ready

Zoho Assist is ready for Windows 10. Your remote support experience will be as smooth and quick as it was with the earlier versions of Windows.

IE Plugin & Launch Application in Chrome

We have deployed an IE plugin with the update. Henceforth, be it starting a session or joining a session through the web, you need not download the application every time. In case of Google Chrome, though you don't get the 'Launch Application' for the first time installation, it prompts it the next time. Check ' Remember my choice for all links of this type' for the browser to invoke the application by itself in future.

High DPI Compatibility

Issues faced on remote support sessions if high DPI scaling is set on remote computers are fixed with the update.

Get Support plugin

This update includes a desktop plugin named "Get Support". It gets installed on your customer's desktop with the first remote support session. Your customer can join future sessions from the desktop plugin itself. If you are a paid user, your organization name will be added to plugin title. 

Unattended access from iPad app

We are continuously enhancing our iPad app. The latest update includes Unattended access from the app. This feature will enable you to access all your Unattended computers from wherever you are. You might be aware that our iPad app is completely free and it can be used for both business and personal use. Users can run a remote support session even without signing in.

Unattended Access (Beta) is live!

Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless, you can access those computers from both Windows and Mac.

Sharing your screen comes to Mac!

Two-way screen sharing comes to Mac OS with this version. This feature will help you train your customers on any installation or troubleshooting process by sharing your screen with them. It works with all OS combinations between Technician and Customer - Mac to Mac or Mac to Windows. This feature supports all Mac OS versions.

New Chrome Extension: Start a Session quickly!

Recently, we have released a Chrome Extension, which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer.

Supporting your Mac customers is much easier now!

We have deployed a new Customer Console for Mac OS X 10.5 and above. This Console is based on Objective-C so that to ensure your customers join the session smoothly. If your customers use computers that run versions of Mac lower than specified above, they need Java plugin to join the remote support session.

User Interface gets a face lift

Zoho Assist homepage has undergone a complete makeover. New design is minimalist with the primary objective of providing a clean and focused interface.

Windows DPI Scaling compatible

Getting a big black patch along with your customer screen has been the case all these days, if your customer has made a DPI scaling in Windows OS. We have fixed this issue with this version. From now on you can see the actual screen of your customer even if he/she has set DPI scaling.

We have made significant usability enhancements and bug fixes in UAC window detection and Remote Reboot and Reconnect functionality. Zoho Assist is compatible with popular anti-virus softwares, namely Web Root and Norton, now. You don't need to worry anymore on whether these softwares will block screen sharing or Customer Console.

This version includes some minor bug fixes too.

Two-way screen sharing made easier

'Share My Screen' functionality in HTML5 web-based Technician Console required downloading and installing an executable file every time, for all these days. Now it has been made easier. You just need to download and install an executable file only for the first time. It prompts for 'Launch Application' henceforth and once you click on it, screens of Technician and Customer get swapped automatically, without any installation.

No more Java plugin

Your customers don't need a Java plugin anymore on Windows OS (all versions) and Mac OS X, to join a session. Getting out of Java dependency makes the joining process much more easier.

Resume Session is not available anymore in Desktop Plugin

'Resume Session' option which was available in Desktop Plugin has been removed owing to improved security considerations.

Customer Console supports more languages

Customer Console supports more languages now, based on the language setting in customer's computer. Supported languages include English, Chinese, Dutch, French, Italian, Japanese, Portuguese and Spanish

iPad app is iOS 8 compatible now

iPad app version 1.2 got released in iTunes on Oct 15,2014. This version has made the app iOS 8 compatible.

Free iPad App

Free iPad app, version 1.1.4, released in itunes. It supports remote control, taking screenshot of remote screen, multiple monitors and inviting more than one participant.

High Session Speed

The session speed or screen refresh rate of remote screen has been significantly increased. The entire software was rewritten completely to achieve this enhancement.

HTML 5 based Techncian Console

The Technician Console for Mac/Linux is based on HTML5 now. It involves zero installation and runs entirely on browser.

Revamped File Transfer

File Transfer has been totally revamped with drag-and-drop ability. One can send and receive files at the same time and watch the progress of file transfer.

Help Me!

Technicians can reach out support team with 'Help Me!', which is a live chat window, even during the session.

Enhanced Mac OS support

We have increased the quality with enhanced graphics and connection speed of the Technicianviewer for Mac OS. This will help to provide a better screen sharing experience matching the high resolution.

Smoother keyboard synchronization

Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in your own computer.

Easy switch between monitors

Does your customer has multiple monitors and you want to assist them remotely? If yes, switching between monitors is much faster with Zoho Assist now (Windows OS only).

Quick access with Reduced Color Quality

Even if your customers are in slow network connection, you can still connect with them easily by reducing the Color Quality from your toolbar and get quick access to their Desktop.

Zoho Assist has been added to Chrome Web Store. Users can install the app from the store and conduct remote support session from their Chrome OS. It syncs smoothly with the cloud based chromebook.

'Automatic Installation' of the client side application has been enabled with this version. The option to disable automatic installation is also provided with the 'settings'.

The Technician viewer (Windows only) has got a new user interface with improved usability.