Provide seamless remote support to your customers with Zoho Assist’s Remote Audio feature

Zoho Assist is reliable and secure remote support software designed to streamline the processes of technical troubleshooting and remote assistance. With the addition of the Remote Audio feature, Assist enables technicians to listen to remote desktop’s audio and allows access to customer’s audio preferences during active remote support sessions. Remote Audio enhances collaborative support and fosters effective communication between support technicians and end users.

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Provide seamless remote support to your customers with Zoho Assist’s Remote Audio feature
                                                 
Provide seamless remote support to your customers with Zoho Assist’s Remote Audio feature
Provide seamless remote support to your customers with Zoho Assist’s Remote Audio feature
 

What are the benefits of Zoho Assist’s Remote Audio feature?

What are the benefits of Zoho Assist’s Remote Audio feature?

  • Seamless communication

    Remote Audio helps technicians to get access to audio from remote desktop directly during remote access sessions. The direct audio connection ensures that both the technician and the customer can communicate issues clearly, eliminating misunderstandings and improving problem-solving efficiency.

  • Quicker error resolution

    Remote Audio communication accelerates resolutions by eliminating the lag often associated with using only text or voice-based conversations. Technicians can quickly identify the root cause of issues and provide immediate solutions.

  • Enhanced collaboration

    Remote desktop audio facilitates collaborative support between technicians. Multiple support technicians can join a remote support session simultaneously, streamlining teamwork and knowledge sharing to address complex issues efficiently.

  • Training and onboarding

    The Remote Audio feature in Zoho Assist is not limited to support scenarios. It can also be used for training purposes, allowing instructors to guide users through new or complicated processes, software features, and configurations.

How do I enable audio over remote desktop?

  • Step 1:

    Start a remote support session

    To initiate a remote support session, the technician should log into their Zoho Assist account and click the Start Now button under the Remote Support tab. The technician should then send the session link or 9-digit access code to the end user, allowing them to join the session.

  • Step 2:

    Enable Remote Audio

    Once the customer connects to the session, the technician can activate the Remote Audio feature under the Session tab on the Technician Console.

  • Step 3:

    Access to Remote Audio

    With Remote Audio enabled, the technician can hear the audio from the customer's remote device during an active remote support session.

  • Step 4:

    Experience collaborative support

    If necessary, other technicians or supervisors can be invited to join the session and participate in the audio communication, fostering a collaborative support environment.

Enhance remote support experiences with Assist’s Remote Audio feature

The Remote Audio feature in Zoho Assist brings a new dimension to remote support by allowing technicians to effectively access audio from remote devices during active remote support sessions. Through efficient issue resolution, seamless communication, and quick problem solving, Zoho Assist empowers businesses to deliver exceptional remote support experiences to their customers anytime, anywhere. Whether you’re troubleshooting technical issues or hosting remote training sessions, the Remote Audio feature helps enhance productivity and customer satisfaction.

Enhance remote support experiences with Assist’s Remote Audio feature

Frequently Asked Questions

1. Are remote audio connections secure in Zoho Assist?

Yes, Zoho Assist prioritizes data security and privacy. All audio communication that takes place during an active remote support session is encrypted with 256-bit AES encryption to ensure the conversation remains confidential. Assist also deploys multi-factor authentication and is firewall friendly.

2. How do I enable Remote Audio during a remote support session?

With Zoho Creator, businesses can collect data, automate processes or workflows, analyze data in reports, collaborate with other users, and even integrate with external applications. Every application built on Zoho Creator comes with a native app for iOS and Android, allowing users to access real-time data from anywhere, at any time.

3. Can I record a session while Remote desktop audio is enabled?

Zoho Creator ensures the logical separation of one customers' data from another's. Data retention and backup happens in a secure manner. All customer data is stored in data centers in multiple geographies to ensure security and high availability, and Zoho is ISO 27001/27017/27018 certified and SOC 2 compliant.

Expand your remote support capabilities with the power of Zoho Assist’s Remote Audio feature.

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