Transforming IT Support: How Zoho Assist Became Globant’s Trusted Remote Support Tool
The Company
Globant, a digitally native company, innovates at the crossroads of design, engineering, and scalability. With a workforce of over 27,000, and a presence in 25 countries, the company has collaborated with industry giants, like Google and Rockwell Automation. Acknowledged as a global CX improvement services leader by IDC MarketScape, Globant values diversity and works to foster an inclusive company culture where all thrive.
The Challenge
Globant found itself facing a critical operational challenge: the absence of a standardized, reliable remote support tool across its diverse network. The company needed a comprehensive solution that could seamlessly integrate with, and perform across, various platforms and operational environments. The need was not just for a tool, but for a versatile, scalable, and adaptable solution that could effectively cater to the dynamic needs of a multinational corporation.
The Solution: Zoho Assist
After researching and testing several remote support products, a member of Globant's technical team recommended Zoho Assist. Impressed by its performance during testing, Globant adopted Zoho Assist as its internal corporate support application. Zoho Assist's compatibility with multiple platforms, ease of use, and seamless connectivity were pivotal factors in its selection. Globant implemented Zoho Assist, opting for the edition that allows for up to 40 concurrent support sessions, regardless of team size.
Zoho Assist has been a game-changer for Globant, which has now addressed its critical need for a reliable, multi-platform support tool. Assist seamlessly connects employees working from home, the office, or client networks, enabling precise and uninterrupted support. Its user-friendly interface facilitated quick adoption and has streamlined internal support processes. The tool integrates effortlessly with Globant's existing corporate ticketing system, so technicians can enjoy an efficient support session initiation process.
"Zoho Assist emerged as the perfect fit for our diverse operations—seamless, adaptable, and reliable. Its scalability and flawless performance resolved our longstanding need for a standardized remote support tool."
- IndustryIT Services
- TypePublic company
In summary
Zoho Assist has been a perfect fit for Globant's diverse and expansive operational landscape. Its seamless functionality, adaptability across platforms, and impeccable performance have resulted in significant operational improvements and high satisfaction levels among employees.
