Best ConnectWise Control Alternative in 2023
On the lookout for a user-friendly and secure remote access alternative to ConnectWise Control currently known as ConnectWise ScreenConnect? Your search is over! Zoho Assist delivers enterprise-level features that excel in comparison to ConnectWise. Step into the world of simplicity and security with Zoho Assist today!
Zoho Assist Vs. ConncetWise Control
Here's an in-depth comparison between Zoho Assist and ConnectWise:
Features
File transfer
Yes
yes
Video chat
Yes
no
Multi-platform support
Yes
Yes
User management
Yes
Yes
24/7 support
Yes
yes
Wake on LAN
Yes
yes
Session recording
Yes
yes
AI integration
Yes
yes
Remote billing
Yes
no
Screen sharing
Yes
Yes
All names and marks mentioned here remain the property of their original owners. Details are as published by the named competitors on their website(s) on 28/11/2023 and are subject to change without notice. The information in this webpage is not validated and is for general information purposes only. Zoho disclaims liability for any errors, omissions or losses consequential upon any reliance on information contained here.
Why Zoho Assist is the best alternative to ConnectWise?
File transfer
Zoho Assist's file transfer feature streamlines the exchange of data in any file format during remote support sessions. It also offers a user-friendly drag-and-drop interface, allowing support technicians to share files, documents, or software updates with remote users, regardless of file size. With robust encryption, this ConnectWise Control alternative also ensures secure data transfers when required. This feature also enhances easy collaboration between technicians and end-users.
Service queue
The service queue in Zoho Assist optimizes the support workflow by organizing and prioritizing support requests instantly. It automates the ticket assignment process, ensuring timely responses to remote user issues. Managers benefit from increased visibility into pending and completed tasks, which enables efficient team management. This also improves customer satisfaction by ensuring support requests are addressed systematically.
Multi-monitor navigation
Multi-monitor navigation empowers support technicians to work seamlessly across multiple screens available on the remote end. It provides a comprehensive view of all the connected monitors, simplifying the diagnosis and resolution of issues. These intuitive controls facilitate efficient navigation between monitors, increasing the overall productivity during remote access sessions.
Session scheduling
The session scheduling capability allows support teams to plan and organize remote support sessions well in advance. It offers the utmost flexibility in choosing convenient session times for both technicians and remote end-users, reducing disruptions to work routines. Automated reminders make sure scheduled sessions are not missed at any cost. Hence, this ConnectWise replacement contributes towards better time management and overall efficiency in delivering remote support services to your customers.
Diagnostic tools
The diagnostic tools available in Assist provide comprehensive insights into the remote computer's detailed system information, hardware, and software configurations. These tools help support technicians quickly identify and troubleshoot issues by monitoring the remote system performance in real time. Technicians will also be able to make more informed decisions, leading to quicker error resolution and increased support quality.
Remote power options
Remote power options facilitate support technicians with the ability to manage the power options available in remote computers. This includes the options to restart, shutdown, or wake up devices remotely. It supports energy-saving initiatives by allowing support technicians to power down idle remote devices during non-working hours. Scheduled reboots make sure updates and maintenance tasks are performed efficiently. This feature increases convenience, reduces downtime relatively, and contributes to a more efficient IT environment by eliminating the need for physical access to devices for power-related tasks.
Why choose Zoho Assist as your ConnectWise Control alternative?
Seamless remote support
Zoho Assist - ConnectWise Control alternative offers a wide range of remote support features, including file transfer, screen sharing, multi-monitor navigation, and instant chat, ensuring you can provide efficient support to your customers.
Robust security
With 256-bit AES end-to-end encryption and multi-factor authentication, Zoho Assist prioritizes the security of your remote support sessions and other data.
Cross-platform compatibility
Assist supports Windows, macOS, Linux, iOS, and Android, making it versatile for assisting customers instantly.
Scalability
Whether you’re a small business or an enterprise, Assist provides highly flexible pricing plans that can be easily suited to all your business needs.
Cost-effective solutions
Zoho Assist offers competitive and affordable pricing, including a free plan with essential features, making it a cost-effective remote support software for businesses seeking quality remote support tools.
Frequently Asked Questions
Is Zoho Assist more secure than ConnectWise Control?
Yes, Assist is highly secure as it is employed with the most robust security standards such as 256-bit AES encryption, multi-factor authentication, is firewall friendly, and helps you initiate secure remote support sessions. This is why Zoho Assist is the best alternative to ConnectWise Screen Connect previously known as ConnectWise Control.
Does Zoho Assist support multi-platform compatibility?
Zoho Assist - your free ConnectWise Control alternative works across multiple platforms such as Windows, Mac, Linux, Raspberry Pi, Chromebook, and mobile devices such as Android and iOS.
Why is Zoho Assist the best ConnectWise ScreenConnect alternative?
Zoho Assist is the best ConnectWise ScreenConnect previously known as ConnectWise control alternative since it comprises a wide variety of features in the technician toolbox, is built with highly secure security standards, and can be customized to suit all your business requisites.