Overview

Store reviews enable you to manage the reviews for your app in the marketplace, i.e., the App Store and the Play Store. All the reviews and ratings are fetched from the marketplace and are available in the Apptics console. You can view the reviews, ratings, and reply to those reviews from within Apptics.

  • Navigate to Quality > Store reviews.
  • For now, the reviews are separated by a bundle Id/ package name filter at the top.

For Play Store reviews

Link your Google Play Console account and authorize view access to get your Play Store reviews flowing to Apptics. Linking your Google Play Console account with Apptics will allow you to:

  • Fetch the complete review history along with the app version data for every review.
  • Fetch the complete ratings history and get ratings breakdown.
  • Reply to reviews from Apptics.

Link Google Play Console with Apptics:

  • Enter the Name in the pop-up.

  • Open the Google Play Console.
  • Click Download report in the left menu and click on Reviews.
  • Click on Copy Cloud Storage URI and enter the same Storage URI in the above popup.

  • Click Authenticate and login with the Developer Play Console admin or account owner (recommended). To be able to reply to reviews, the account should have 'Reply to Reviews' enabled in User permissions screen.
  • A consent screen will appear, click on Continue. Make sure all the relevant consent is selected in the below screen.

  • Click on Add Package Name and select the package name. 
  • Once the Store reviews are enabled for the selected Package name,  a list of all the reviews and the respective ratings is displayed in the Apptics console.

  • All the reviews are run through Zoho's own sentiment analysis and are listed with their Sentiment in the Apptics Console.
  • The reviews are classified as Positive, Neutral, and Negative.
  • You can drill down further by navigating to the individual tabs, i.e., Reviews Sentiment, Ratings, App Version, OS Version, Device Model, and Country.

For App Store reviews

Link your App Store account to get your App Store reviews flowing to Apptics. Linking your App Store account with Apptics will allow you to:

  • Get the app version data for every review.
  • Fetch the complete review history for iOS apps.
  • Fetch the complete ratings history and get ratings breakdown.
  • Reply to reviews from Apptics.

Create App Store Connect API Key:

  • Log in to App Store Connect and navigate to Users and Access > Keys.
  • Click on the + sign to generate a new API key for Apptics.

  • Enter the name and select the access level and click Generate.

NOTE: You need to have admin access or App Manager access to fetch the reviews. You should have admin access for replying to reviews. You can read more about Apple Developer Program role permission here.
 
  • Once the API key is generated, it will be added to the list of active keys.
  • Click Download and save the private key for later.

NOTE:  THE API KEY CAN BE DOWNLOADED ONLY ONCE. THE ISSUER ID AND THE API KEY ID ARE REQUIRED WHEN SETTING UP THE APPLE DEVELOPER PORTAL INTEGRATION IN THE APPTICS WEB CONSOLE.

Link App Store Account with Apptics

  • Navigate to Quality > Store reviews and select the Bundle ID (Eg: App Store - com.zylker.com) from the dropdown.
  • Click on Connect App Store Credentials.
  • Add the App Store Connect API key name, Issuer Id, key Id, and the API key and click Save.

  • Now Click on Add Bundle ID, choose the Bundle ID, and click Save.
  • Once you have enabled store reviews for the Bundle ID, you will be directed to the Store Reviews Dashboard.

Store Reviews Dashboard

  • Once Store reviews are enabled for the selected Package name/ Bundle ID, you will see a list of all the reviews and the respective ratings displayed on the screen. The reviews are listed based on the selected date range.

  • All the received reviews are then run through Sentiment Analysis and are categorized as Positive, Neutral, and Negative.

  • You can drill down further by navigating to the individual tabs, i.e., Reviews Sentiment, Ratings, App Version, OS Version, Device Model, and Country.

NOTE: Since Google does not provide APIs to view the Country for store reviews, you will not be able to see Play Store reviews based on countries.