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Payroll software with automated tax payments and filing.

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Robotic process automation software to automate high-volume, rule-based tasks.

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Low-code IoT platform and solutions for connected businesses.

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Business formation service to launch and grow your businesses.

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Privacy-friendly application analytics solution.

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CRM

Comprehensive CRM platform for customer-facing teams.

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Bigin

Simple CRM for small businesses moving from spreadsheets.

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Forms

Build online forms for every business need.

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SalesIQ

Live chat app to engage and convert website visitors.

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Bookings

Appointment scheduling app for consultations with customers.

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Sign

Digital signature app for businesses.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

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Thrive

Complete loyalty and affiliate management platform.

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Voice

Cloud Contact Center Software for businesses.

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CRM Plus

Unified platform to deliver top-notch customer experience.

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Social

All-in-one social media management software.

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Campaigns

Create, send, and track targeted email campaigns that drive sales.

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Forms

Build online forms for every business need.

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Survey

Design surveys to reach and interact with your audience.

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Sites

Online website builder with extensive customisation options.

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PageSense

Website conversion optimization and personalisation platform.

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Backstage

End-to-end event management software.

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Webinar

Webinar platform for webcasting online webinars.

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Marketing Automation

All-in-one marketing automation software.

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LandingPage

Smart landing page builder to increase conversion rates

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Publish

Manage all your local business listings on a single platform.

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SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

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Thrive

Complete loyalty and affiliate management platform.

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Voice

Cloud Contact Center Software for businesses.

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NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

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CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

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Marketing Plus

Unified marketing platform for marketing teams.

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Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

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Service

 
Desk

Helpdesk software to deliver great customer support.

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Assist

Remote support and unattended remote access software.

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Lens

Interactive remote assistance software with augmented reality.

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FSM

End-to-end field service management platform for service businesses.

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SalesIQ

Live chat app to engage and convert website visitors.

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Voice

Cloud Contact Center Software for businesses.

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Solo

The all-in-one toolkit for solopreneurs.

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Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
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Service Plus

Unified platform for customer service and support teams.

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Finance

 
Books

Powerful accounting platform for growing businesses.

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Invoice

100% Free invoicing solution.

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Expense

Effortless expense reporting platform.

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Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

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NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

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Commerce

eCommerce platform to manage and market your online store.

Commerce
 
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Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

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Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

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Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

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Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

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Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
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Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

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NEW
Payroll

Payroll software with automated tax payments and filing.

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Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

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Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
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RPA

Automate manual, tedious, and repetitive tasks easily.

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BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
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IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
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Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
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Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
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IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

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IoT

 
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IoT

Low-code IoT platform and solutions for connected businesses.

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Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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Workplace

Application suite built to improve team productivity and collaboration.

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Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Crashes 

Overview

Crash reports enable the app developers to pinpoint the exact root cause of any exception or issue that occurs in real-time. In Apptics, you can quickly identify why issues occur and the attributes that are impacted by an individual issue, i.e,  app version, OS version, affected devices, device model, device id, etc.

An issue is a reason why an app crashes. There may be multiple crashes because of the same unique issue.

To start tracking the crashes in your app, integrate our SDK with your app.

Crash dashboard:

  • Navigate to Quality > Crash
  • The Crashes graph shows the total number of crashes across brands i.e. Apple, Google, or Microsoft for the selected date range.
  • You can see the total number of crashes that happened, the unique issues that caused them, the unique devices that were impacted, and the percentage of crash-free devices for the selected date range.

  • Scroll to the bottom and you will see the unique issues list. It provides the details available for each Unique Issue (UI) such as the issue description, the impacted OS version, and App version, the total number of crashes, and the total number of affected devices.
  • You can also update the status of individual issues, i.e., whether they are still open (unattended), or closed (addressed) successfully.

  • If you are using Zoho Projects, you can integrate it with Zoho Apptics to assign these issues as bugs and manage them efficiently.

To enable Projects integration, follow the steps given below.

  • Either click on Integration Projects > Configure.

  • Or, navigate to Settings > Integrations > Projects.

  • Choose the application ID and configure integrations for Crash, Non-fatal, and In-app Feedback.
  • Once you have enabled the Zoho Projects integration, you will see an additional column in the Unique Issues list as 'Assign'. 
  • Click Assign to assign the individual issues as bugs in Zoho Projects.
  • Fill in all the details in the pop-up and click Assign Bug. The issue will be assigned to the developer and added to the bug tracker.

Crash reporting:

  • Click on the individual issue in the unique issues list to get more details.
  • The timeline gives you the total number of crashes, the unique number of affected devices, and the affected app version.
  • An issue stack trace is available to help you solve the issue.
  • Click on crash_log.txt to download the log for the issue.
  • You can also view the raw data available about the issue by clicking on the <> Raw text button.
  • Click All affected devices to see the details.
  • The All affected devices list will have details such as device model, App version, OS version, device ID, the time at which the crash happened, and when it was received in Apptics.
  • Click on the individual affected device to view the complete timeline of crashes that have happened to the device.
  • The Timeline will give you the details on the device state such as 
    • SDK version 
    • App release version
    • OS type and OS version
    • Battery level 
    • Network type or Wi-fi strength
    • Screen orientation
    • RAM size
    • Device Id
    • Device model

  • You can also find the trace of the events, API calls, and screens that might have caused the issue.
  • The events trace shows the events that occurred when the issue occurred.
  • The API calls trace shows the list of all the API calls that were triggered while the issue occurred
  • The screes trace shows the list of all the screens that were visited when the issue occurred.
  • Click on view custom properties to check if any custom properties are available for a particular crash.
  • Click PII is Available to get the User ID and click on Email Address Available for the Email Address. 
NOTE: VIEWING USER INFO IS A ROLE-BASED ACCESS AND ONLY THE PROJECT MEMBERS CAN ACCESS IT. WHENEVER YOU VIEW THE USER INFO, A RECORD IS CREATED IN APPTICS' LOGS AS PER ZOHO's PRIVACY POLICY.