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Enlighten your support team with insights
Slice and dice your Freshdesk data at will. Make informed decisions with deeper understanding your customer support activity. Analyze and track agent performance, SLA compliance, ticket inflow, customer satisfaction, and much more.
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Help desk analytics software for real-time decision making
2 Million Users. 50 Million Visualizations. 1 Analytics Platform.
Pre-built visualizations
Begin with 75+ prebuilt reports over Freshdesk data. Build custom reports using a variety of visualization options for targeted, specific requirements.
SLA analysis
Quickly spot trends in deadline compliance across regions, products, agent groups and stay on top of your game.
Smart AI assistant
Type out your questions, and see Zia, our AI-powered assistant, come up with suitable answers in the form of reports and KPI widgets.
Collaborative analytics
Develop reports together with your support team and share the data and reports securely with fine-grained access controls.
Data storytelling
Present your help desk insights as compelling data stories, either as slideshare presentations or custom analytics portals.
Unified Business Insights
Unify data from other business functions with help desk data. Seamlessly analyze and unearth end-to-end insights for high-level decision making.