ZOHO FOR NPOS - TERMS AND CONDITIONS

You understand and agree that:

• Only non-profit organizations ("NPOs") that are able to produce the documentation listed here are eligible to participate in this Program. When you participate in this Program, you will receive non-transferable, not-redeemable-for-cash wallet credits ("Credits"). Credits are valid for a period of five (5) years from the date of issue. You are allowed to participate in the Program and avail Credits only once. You are not eligible to participate in the Program if you have already received Credits through a different Zoho program, including but not limited to the Zoho for Startups program.

• Zoho will collect information about you and your organization such as your name, contact information, and role; your organization’s legal name and address; and proof of non-profit status to verify the eligibility, and will process such information in accordance with Part 1 and 3 of Zoho Privacy Policy.

• You understand that issuance of Credits does not mean Zoho has confirmed your eligibility for the Program. Zoho may request additional documents to verify your eligibility, and may disqualify you and cancel Credits at any time if we discover that you are ineligible, or have provided false or misleading information. Zoho may also reject or revoke participation at any time, in its sole discretion, with or without cause and without prior notice.

• Credits cannot be availed for all Zoho services. Only the services listed here are participating in the Program ("Participating Services"). Credits may be applied only towards fees for Participating Services (individual or bundled), including upgrades, add-ons, additional user licenses, reactivation, and renewals of such Participating Services. Credits may be used to pay up to fifty percent (50%) of each transaction; the remaining fifty percent (50%) must be paid via an accepted payment method.

• Credits cannot be used to purchase: (a) in-app subscriptions to Zoho services via App Store or Play Store; (b) third party applications available within the Participating Services; (c) premium or enterprise support plans; or (d) onboarding, training, or other professional services rendered by Zoho.

• You will be eligible for refund in accordance with Zoho’s refund policy only for the portion of a transaction for which Credits are not utilized (i.e.,amounts covered by Credits are not refundable). Unused Credits become inaccessible and are permanently forfeited upon account deletion and cannot be reinstated or transferred, including to a new account using the same email.

• In the event Zoho suspects or detects any misuse or non-compliance with the terms applicable to your usage of the Participating Services, Zoho reserves the right to take appropriate actions, including forfeiture of the Credits made available to you.

• Zoho is not liable for any damages (whether direct or indirect) arising out of or in connection with this Program, even if Zoho has been advised of the possibility of such damages.

• You are solely responsible for any claims from third parties, including tax authorities, arising from your use of the Credits.

• Zoho may modify, suspend, or end the Program (including the Credits value, eligible regions, or services) at any time without any prior notice or liability to you. Changes will not affect Credits already issued.

• Any controversy or claim arising out of or relating to the Terms shall be governed by the governing law (without regard to choice or conflicts of law rules), and be settled and adjudicated by the exclusive jurisdiction of the courts, both of which are provided here.

• Zoho reserves the right to modify the Terms at any time and without any notice. Modifications to the Terms are effective upon publication of such terms.