From limited functionality to comprehensive remote support: TresVista's experience with Zoho Assist
- INDUSTRY Finance
- TYPE Privately Held
- EMPLOYEES 1000-2000
TresVista is a global enterprise offering a diversified portfolio of services that enables its clients to achieve resource optimization through leveraging an offshore capacity model. TresVista’s services include investment diligence, industry research, valuation, fund administration, accounting, and data analytics. TresVista has more than 1,500 employees across offices in North America, Europe and Asia, providing high-caliber support and operating leverage to over 1,000 clients across geographies and asset classes, including asset managers, advisors, corporates, and entrepreneurs. TresVista is ‘Great Place To Work® Certified™’
Challenge
The previous remote access tool the company was using had limited functionality and caused difficulty in accessing remote desktops – impacting support operations. TresVista was also facing other challenges in their remote support process. This was time-consuming and affected overall support efficiency.
“Zoho Assist provides an easy and secure shortcut for our technicians to access remote devices, enabling them to provide efficient support without any hassle.” TresVista
Solution
- With a reboot shortcut in Zoho Assist, technicians can quickly restart a remote computer without having to navigate through multiple menus or prompts, saving time and improving overall support process efficiency.
- Zoho Assist's control panel shortcut allows technicians to quickly access system settings and options, like drivers, networks, and user accounts. This helps technicians resolve employees' issues by quickly making necessary changes.
- The unique session ID generated for each session ensures that no one can access a session without proper authorization, which enhances the security of remote support sessions initiated by the organization.
- Session IDs are time-sensitive, which means they will expire after a set amount of time. This is an additional security feature the organization requires to prevent unauthorized access, ensure privacy, and protect sensitive information.
TresVista found a comprehensive and user-friendly remote support solution in Zoho Assist, which addressed the challenges it was facing with its previous remote support tool. Zoho Assist's features, including the reboot shortcut, control panel shortcut, unique session ID, and time-sensitive session IDs, significantly improved TresVista's support efficiency and security, enabling it to provide high-quality remote support services to all employees.