Measure customer happiness.
You can't improve what you don't measure, especially when it comes to customer happiness.Survey customers to find out how happy they were with your service. Chart your performance with quantitative ratings and review detailed feedback to determine how you can improve.
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Data at your service.
Zoho Desk comes with a set of built-in reports to help you track important data. Use these reports to track your team's performance and improve your customer service.
Get the most out of your metrics.
No amount of data is truly enough, and that's why we've introduced Advanced Analytics, powered by Zoho Reports. This integration unlocks all the pre-defined reports in Zoho Reports. You can also create custom reports for in-depth metrics. With the drag-and-drop report builder, get to your Zoho Desk numbers faster than you can say "data!"
Hello, your Daily Digest is here!
Schedule Desk to email you reports automatically, so you don't have to waste time looking for information. Start each day knowing how well your team is doing.