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Enterprise Remote Access Solutions

Remote IT support

Remote IT support

A growing organization has to contend with an increased volume of remote IT support requests. Handling support requests is a breeze with our cloud-based solution, which allows enterprise IT teams to start remote sessions from any device and connect with multiple devices simultaneously.

Remote management

Remote management

It's necessary for IT teams to ensure that devices are updated to the latest version and that software is working as intended. When these teams can manage devices more easily, your workforce can focus more on what matters.

Remote work

Remote work

With remote work becoming more common every day, VPN connectivity issues often leads to frustration and limited productivity. Secure remote access in Zoho Assist is supported by an enterprise network of gateway servers all around the globe. Working from a different location or working from home is no longer a hassle, as your workforce only needs an internet connection.

Help desk integrations

Help desk integrations

Zoho Assist is integrated with all major enterprise help desk software, like Zoho Desk, Zendesk, ServiceNow, Jira, Freshdesk, and Spiceworks. These integrations ensure that your IT teams have all the necessary data available to them in a single application, so they don't waste time switching between applications.

APIs for OEM integration

APIs for OEM integration

Integrating Zoho Assist with your own application is now easier with the help of REST APIs based on OAuth 2.0. You can integrate Zoho Assist with your own homegrown enterprise applications, or you can create a dedicated app for your internal teams.

Mobile SDK

Mobile SDK

The software development kit available for both Android and iOS devices will allow you to create custom mobile apps with your company branding for your users. You can embed the remote support capabilities of Zoho Assist into your existing enterprise mobile application or create an entirely new mobile app with your company branding.

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Enterprise-level security and compliance for all businesses

As an organization, Zoho is committed to the security and privacy of our customers' data. This commitment is backed by a combination of comprehensive remote support tools for enterprise, as well as rigorous, recurring audits of our applications, infrastructure, and internal policies. This ensures your data is secure and your services are uninterrupted.

We've also implemented industry-best practices to comply with all international security and privacy regulations. The features such as Session Audit, Confirmation Prompts, Privacy Settings, Action Log Viewer and Session Recording add more security to your remote sessions. Furthermore, our certifications, functionalities, and standards, like SSL 256-bit AES encryption, multifactor authentication, data anonymization, and consent-based access demonstrate our commitment to safeguarding customer and business data to help your organization achieve compliance with regulations like GDPR, HIPAA, PCI, and CJIR.

UPTIME 99.99%
Security and compliance certifications
       

Features to look out for in best enterprise remote desktop software

Custom-branding solution      

Custom branding solution

Zoho Assist comes with the ability to customize your remote support capabilities to match your business needs. You can add your company's name, logo, favicon, and even create a customized portal to make your remote access solutions match the rest of your brand. We also offer options to customize and edit emails sent to customers and embed a customer widget to initiate a remote support session directly.

Organizational management      

Organizational management

You can proactively analyze and manage your organization's activity using Zoho Assist. Using departments, you can create multiple entities within your company to organize your technicians more effectively. User management features help administrators manage access and assign roles to technicians based on the organization's requirements.

Single sign-on        

Single sign-on

Use your existing SAML 2.0 identity provider for secure user authentication that complies with enterprise corporate policies. Zoho supports various identity providers (IdP) to configure SAML-based single sign-on (SSO) for your Zoho account.

Multifactor authentication    

Multifactor authentication

With remote support solutions being sensitive tools, we understand that you want to safeguard your organization's account, and the valuable data associated with it. With multifactor authentication, we enable users to increase the security of their Zoho accounts, preventing unauthorized access.

Easy deployment      

Easy deployment

Zoho Assist supports quick deployment of the agent to thousands of devices in just a few clicks. You can choose from different deployment methods based on the type of network/environment setup in your organization.

Conditional access    

Conditional access

It's always important to ensure that only necessary users are given access to their required privileges in an enterprise. Computer grouping and group-based permissions in Zoho Assist help you prevent unauthorized connections with a rule-based algorithm to manage user, group, and device access permissions at the highest level of granularity.

Audit & compliance        

Audit & compliance

Comprehensive logging and reporting of all user actions is necessary to satisfy compliance requirements, auditability, risk detection, security compliance, and quality assurance. Session reports, audit reports, and the action log viewer in Zoho Assist give you complete details on what's performed during remote sessions, and keep track of actions carried out in your organization from an administrative perspective.

Dedicated technical assistance        

Dedicated technical assistance

At Zoho Assist, we understand the cost of downtime. That's why our customers have 24/7 access to a team of highly-skilled technical support engineers. They're here to assist you with any problem, big or small.

Remote Billing

Remote Billing

Remote billing is a useful tool for tracking and managing the time spent providing remote support for your customers and accurately generating bills for that time. This can help you streamline the billing process and improve the accuracy of their invoicing.

Service Queue

Service Queue

Create a custom URL from which your customers can raise requests for a remote support session for the technicians to assign or take up these requests based on their function and responsibility to give immediate and seamless remote assistance. This will enable you to support your clients immediately.

Webhooks

Webhooks

Receive real-time notifications about events or changes that occur within the Zoho Assist platform. Zoho Assist's webhooks is fully customizable and users can select the events they want to be notified. This feature aids businesses in well-organizing their workflows and increasing productivity.

Session Recording

Session Recording

Record remote support sessions using Zoho Assist's session recording feature to review and analyze past sessions and improve the quality of the service and customer's trust. Securely upload up to 5GB of recordings in the cloud and stay on top of quality assurance, compliance, and knowledge sharing purposes withing the organization.

Services

Every enterprise has unique business requirements, and no two organizations are the same. From initial contact to final deployment, we have a dedicated support team that stays in touch with our users. We will help you with customizing your enterprise remote desktop software, deploying it to all users, and troubleshooting any issues that may arise during the entire process. We ensure that our support teams are available through every step, for your convenience.

Consult and gather

Consult and gather

Conduct a detailed study to better understand your IT landscape and business requirements.

Customize and deploy

Customize and deploy

Customize the software solution based on your business requirements and deploy it to all your users.

Onboard and train

Onboard and train

Equip all users with the technical know-how and skill set to utilize the product to its fullest potential.

Priority assistance

Priority assistance

Resolve any technical issues, with our team of expert support engineers on standby.

Integrations

As an enterprise, it’s crucial to choose remote support solution that will work with your other business tools and applications. That’s why we offer deep integration with the industry’s best software services, including Zoho Desk, Zoho SalesIQ, ServiceNow, Zendesk, and JIRA, among others.

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SalesIQZendeskZoho DeskJIRA Zoho CRMSlackServiceNow
    
 

Global presence

With offices and data centers in multiple countries, a global workforce, and an international network of renowned partners, we're here to help you get set up—wherever your business is based.

Global presence

Why Zoho Assist for your enterprise remote desktop needs?

  • Faster implementation and deployment
  • No prior downloads needed for on-demand remote sessions
  • No installation needed for technicians to start remote sessions
  • Technicians can log into their accounts from any device to conduct remote sessions
  • Privacy-focused
  • Cross-platform support
Why Zoho Assist?
 

Our Trusted Customers

At Zoho, we believe in working with our customers to find solutions that fit their needs. Come take a peek for a better understanding of how we help our customers access their devices from anywhere, at any time.

Awards and Reviews

The best remote access software for Enterprise.

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Frequently Asked Questions

What is enterprise remote desktop software?

How do I connect to remote desktop on Windows 10 enterprise using Zoho Assist?

Is Zoho Assist's enterprise remote desktop software secure for business use?

Yes, Zoho Assist's enterprise remote desktop software prioritizes security. It employs encryption, two-factor authentication, and access controls to ensure the safety of your remote sessions and sensitive data.

Can I use Zoho Assist for remote troubleshooting and technical support in an enterprise environment?

Absolutely! Zoho Assist is designed for IT teams to perform remote troubleshooting, technical support, and system maintenance across an enterprise network efficiently.

Does Zoho Assist work on different operating systems, including Windows 10 Enterprise?

Yes, Zoho Assist is compatible with various operating systems, including Windows, macOS, and Linux, ensuring seamless remote support across diverse platforms, including Windows 10 Enterprise.

Can I customize Zoho Assist's enterprise remote desktop software to match my organization's branding?

Absolutely! Zoho Assist is designed for IT teams to perform remote troubleshooting, technical support, and system maintenance across an enterprise network efficiently.Yes, Zoho Assist offers customization options, allowing you to brand the software with your organization's logo and colors, providing a professional and cohesive experience.

How many RDP sessions can you have in Windows 10 enterprise?

Zoho Assist enterprise edition supports up to six concurrent RDP sessions in Windows devices.